Lapaire

JOB DESCRIPTION

KEY RESPONSIBILITIES

• Acquire in-depth knowledge of Lapaire products and services.
• Understand customer needs, preferences, and market dynamics.
• Increase brand awareness and educate potential customers about eye health and vision care.
• Promote awareness of vision problems and available optical solutions.

• Manage and train Branch Managers on an ongoing basis.
• Share commercial and managerial knowledge and best practices.
• Motivate and support Branch Managers in day-to-day team management and customer relationship activities.
• Ensure branch teams achieve and exceed sales targets.
• Communicate organizational goals and objectives clearly.
• Continuously monitor branch performance and provide coaching where necessary.
• Maintain regular communication with Branch Managers to ensure operational effectiveness.

• Implement Lapaire’s sales strategy across all assigned branches.
• Conduct daily monitoring and follow-up on branch performance.
• Identify challenges affecting branch performance and implement practical solutions.
• Drive achievement of key performance indicators including:
  • Sales revenue
  • Customer satisfaction
  • Profitability
  • Branch growth
• Work closely with the Marketing Team to develop and implement sales action plans.
• Increase brand visibility and branch turnover.
• Support the development and opening of new branches under the guidance of the Operations Manager.

• Ensure branches maintain high standards of cleanliness, organization, ventilation, and professionalism.
• Verify that staff consistently wear company uniforms and represent the brand appropriately.
• Conduct regular audits to ensure proper accounting and financial management.
• Supervise stock management and inventory control across all branches.
• Handle escalated complaints from customers, suppliers, and delivery personnel.
• Ensure compliance with company policies, procedures, and operational standards.

CANDIDATE PROFILE

• Bachelor’s Degree in:
  • Commerce
  • Business Administration
  • Or any related field

• Minimum of four (4) years of professional experience in a business or retail environment.
• Previous experience in:
  • Store management
  • Team leadership
  • Business management

• Proficiency in:
  • Microsoft Excel
  • Accounting software
  • CRM systems
  • Business analysis tools

• Strong customer service orientation.
• Good understanding of business management processes.
• Knowledge of retail operations and sales management.

PERSONAL SKILLS REQUIRED

• Ability to inspire, coach, and develop teams.
• Leads by example and promotes a positive work culture.

• Excellent planning and organizational skills.
• Strong attention to operational details.

• Highly driven to achieve results and business targets.
• Passionate about sales growth and business development.

• Demonstrates honesty, responsibility, and professionalism.
• Upholds company values and ethical standards.

• Excellent interpersonal and relationship-building skills.
• Supports team development and employee growth.

• Goal-oriented and committed to continuous improvement.
• Willing to exceed performance expectations.

• Strong influencing and persuasion abilities.
• Maintains integrity while achieving business objectives.

WHY JOIN LAPAIRE?

• Opportunity to lead and develop multiple branches across Uganda.
• Work with a growing and innovative optical services company.
• Gain exposure to operations, sales, retail management, and business growth strategies.
• Career growth and leadership development opportunities.

APPLICATION