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Eversend

Customer Support Specialist

Eversend

Uganda Full time Administration
Posted: Jun 24, 2026 19 hours ago 14 views

Job Description

 

Eversend

Job Title: Customer Support Specialist
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ABOUT EVERSEND

Eversend is an all-in-one financial platform designed for Africans, African migrants, and businesses. The company specializes in affordable cross-border payments, virtual cards, stablecoins, and investment opportunities.
As a leader in stablecoin-powered payments, Eversend enables users to manage multiple currencies, send money globally, and access secure financial services through a single, easy-to-use platform.
Eversend’s mission is to simplify cross-border transactions, digital currencies, and investments while helping underserved markets access fast, transparent, and reliable financial tools. The company is transforming how individuals and businesses navigate the global financial landscape.
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ABOUT THE ROLE

Eversend is seeking driven and tech-savvy Customer Support Specialists to join its team in Uganda or Kenya.
The successful candidate will serve as the voice of Eversend, supporting a growing customer base across Africa and beyond with speed, empathy, and expertise.
This is a full-time, shift-based role operating within a 24/7 rotational schedule, requiring flexibility to work evenings, weekends, and public holidays.

KEY RESPONSIBILITIES

Customer Support
  • Serve as the first point of contact for customers via live chat and email.
  • Deliver timely, professional, and effective resolutions to customer inquiries.
  • Support English-speaking customers across Eversend markets.
  • Assist French-speaking customers where applicable.
Customer Guidance & Troubleshooting
  • Guide users through Eversend’s app and financial services.
  • Troubleshoot customer issues with clarity, patience, and professionalism.
  • Provide accurate information regarding products, services, and account-related concerns.
Escalation & Case Management
  • Escalate complex customer issues to relevant teams including:
    • Technology
    • Compliance
    • Finance
  • Follow up and ensure cases are resolved effectively.
Product Feedback & Continuous Improvement
  • Identify recurring issues and customer concerns.
  • Report trends and customer feedback to support product and service improvements.
Documentation & Compliance
  • Maintain accurate records of customer interactions.
  • Ensure compliance with internal procedures and regulatory requirements.
Learning & Adaptability
  • Quickly adapt to new:
    • Product features
    • Policies
    • Procedures
  • Stay informed in a fast-paced fintech environment.

REQUIRED QUALIFICATIONS & EXPERIENCE

Must-Have Requirements
  • Excellent command of English (written and spoken) at a professional level.
  • Previous experience in customer support.
  • Experience in fintech, banking, or a digital-first environment is preferred.
  • Strong technology skills with the ability to quickly learn new tools and platforms.
  • Excellent problem-solving abilities.
  • Ability to remain calm and effective under pressure.
  • Self-driven, proactive, and dependable work ethic.
  • Ability to work independently with minimal supervision.
  • Flexibility to work rotational shifts, including:
    • Night shifts
    • Weekends
    • Public holidays
  • Strong attention to detail.
  • Excellent written communication skills.
  • Ability to thrive in a multicultural and diverse work environment.

ADDED ADVANTAGE

  • Fluency in French (written and spoken) to support Francophone customers across West Africa.
  • Experience using customer support platforms such as:
    • Intercom
    • Zendesk
    • Similar customer service tools
  • Familiarity with:
    • Digital financial services
    • Mobile money platforms
    • Cross-border payment systems
  • Additional language skills relevant to Eversend markets.

WHY JOIN EVERSEND?

Mission-Driven Work
Help improve access to fair and efficient financial services for underserved communities across Africa.
High-Impact Role
Your work directly shapes customer experience and satisfaction.
Diverse Global Team
Collaborate with colleagues across:
  • Uganda
  • Kenya
  • Nigeria
  • United Kingdom
  • France
  • Other international markets
Competitive Compensation
Salary and benefits benchmarked to local market standards.
Career Growth
Opportunities for advancement as the company continues to expand.
Flexible Working Arrangements
Hybrid and remote work options may be available depending on role requirements.

APPLICATION

CLICK HERE TO APPLY



About Company

Eversend

Eversend

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: Administration
  • Location: Uganda
  • Application: External Website

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