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Medical Teams Uganda

IT Graduate Intern (2)

Medical Teams Uganda

Uganda Full time IT & Software
Posted: Jun 19, 2026 2 hours ago 6 views

Job Description

 
Job Title: IT Graduate Intern
Location: Uganda
Position Type: Full-Time
Travel: Up to 50%
Job Summary
The IT Graduate Intern contributes to the mission of Medical Teams International by providing Level 1 helpdesk support and basic IT services across MTI field offices, including upcountry locations, ensuring operational continuity and enabling staff to effectively use digital tools.
Job Responsibilities
Helpdesk (Level 1)
• First point of contact for IT support
• Log, triage, and resolve staff tickets promptly
Internet Connectivity
• Diagnose LAN, WAN, and ISP issues
• Troubleshoot Cisco Meraki Wi-Fi access points
Hardware – Laptops & Devices
• Perform diagnostics and basic repairs
• OS reinstalls and driver updates on staff equipment
Microsoft 365 Support
• Troubleshoot Outlook, Teams, SharePoint, OneDrive
• Handle multi-factor authentication issues
Leased Printer Management
• Coordinate vendor maintenance
• Manage toner replacement schedules
• Resolve driver/network issues and track consumables
Adobe Sign Training
• Support staff with basic guidance on e-signature workflows
• Produce quick reference guides
M365 Onboarding Training
• Facilitate onboarding sessions for new staff (Email, Teams, shared drives)
IT Asset Register
• Coordinate with Assets department
• Maintain accurate IT asset inventory
• Conduct audits and reconcile records
Deliverables
• Weekly IT support log (tickets received, resolved, escalated)
• Weekly IT support meeting with IT Coordinator (regional updates)
• Updated IT Asset Register across supported offices
• Monthly IT report (issues, resolutions, recommendations)
• End of Internship Report (activities, gaps, IT improvement recommendations)
Qualifications
Education, Licenses & Certifications
• Diploma in IT – Hardware & Software, Networking, or equivalent technical certification
• Bachelor’s Degree in IT, Computer Science, Computer Engineering, or related field (Preferred)
• Certifications in CompTIA A+, Network+, Microsoft MS-900, or CCNA (added advantage)
Experience
• Not mandatory
• Must have graduated not more than 2 years ago
Knowledge, Skills & Abilities
• Windows OS and Microsoft 365 suite
• Basic networking (TCP/IP, LAN, Wi-Fi)
• Hardware repair and printer setup
• Cisco hardware knowledge
• Understanding of computer systems, hardware, and software
• Knowledge of operating systems (Windows, Linux, macOS)
• Networking fundamentals (IP addressing, DNS, routers, TCP/IP)
• Basic cybersecurity principles (password security, data protection, threats)
• Familiarity with at least one programming language (Python, Java, JavaScript, C#)
• Basics of database management systems (DBMS)
• Ability to write simple SQL queries
• Understanding of data storage and retrieval
How to Apply
CLICK HERE TO APPLY


About Company

Medical Teams Uganda

Medical Teams Uganda

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: IT & Software
  • Location: Uganda
  • Application: External Website

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