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The application deadline was June 15, 2026.

Agent Banking Company

IT Support Intern

Agent Banking Company

Uganda Full time IT & Software
Posted: Jun 12, 2026 7 days ago Deadline: Jun 15, 2026 (Expired) 10 views

Job Description

 
JOB TITLE: IT SUPPORT INTERN
Company: Agent Banking Company
Employment Type: Internship (Fintech Environment)
JOB SUMMARY
The IT Support Intern provides first-line technical support to internal staff and external clients, ensuring smooth daily system operations within a fast-paced fintech environment. The role involves troubleshooting basic IT issues, supporting user access, maintaining service quality, and contributing to system reliability.
The intern will gain hands-on experience in IT service management, client support, and fintech platform operations, supporting both internal users and external banking agents/customers.
KEY RESPONSIBILITIES
1. Day-to-Day Client & User Support (Level 1 Support)
  • Provide first-line support for hardware, software, and network issues
  • Respond to client and staff queries via ticketing systems, email, or phone
  • Troubleshoot basic technical issues and escalate complex cases
  • Support internal staff and external fintech platform users
2. System Setup & User Access Management
  • Assist in onboarding and offboarding of users (account setup, access provisioning)
  • Configure laptops, applications, and digital tools
  • Support access to fintech systems and resolve login issues
3. Incident Logging & Documentation
  • Log and track IT issues using ticketing systems
  • Document troubleshooting steps and solutions
  • Maintain knowledge base articles and user guides
  • Ensure proper incident reporting and updates
4. IT Infrastructure & Asset Support
  • Assist in maintaining IT inventory (devices, licenses, assets)
  • Support routine system checks and monitoring
  • Help with hardware setup, upgrades, and replacements
5. Testing & Deployment Support
  • Assist in user acceptance testing (UAT)
  • Support software updates, patches, and deployments
  • Report bugs and system usability issues
6. Client Experience & Service Quality
  • Ensure timely resolution of support tickets within SLA targets
  • Communicate technical issues in simple language to users
  • Support service improvement initiatives and feedback collection
QUALIFICATIONS & EXPERIENCE
  • Recent graduate or awaiting graduation in IT, Computer Science, or related field
  • Basic understanding of operating systems (Windows, Linux, macOS basics)
  • Basic networking knowledge (IP addressing, DNS, connectivity)
  • Familiarity with hardware troubleshooting
  • Exposure to ticketing systems (ServiceNow, Jira) is an advantage
  • Proficiency in Microsoft Office or Google Workspace
KEY SKILLS
  • IT troubleshooting and technical support
  • Customer service and user support
  • Communication and technical translation skills
  • Problem-solving and analytical thinking
  • Attention to detail and documentation
  • Time management in SLA-driven environments
  • Teamwork and adaptability in fintech operations
KEY PERFORMANCE INDICATORS (KPIs)
  • Ticket resolution time (MTTR)
  • First response time
  • Ticket closure rate
  • Escalation accuracy
  • User satisfaction (CSAT)
  • Documentation completeness
BENEFITS
  • Structured internship training in fintech IT operations
  • Mentorship from experienced IT professionals
  • Exposure to real-world system support environments
  • Potential for full-time employment upon successful performance
HOW TO APPLY
Applicants should submit:
  • CV
  • Cover letter (combined into one PDF file)
 Email: applications@agentbanking.co.ug
Deadline: 15th June 2026
Subject: Application for IT Support Intern


About Company

Agent Banking Company

Agent Banking Company

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This job has expired

The application deadline has passed.

Deadline was: Jun 15, 2026

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Send your application to:

applications@agentbanking.co.ug

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Diploma
  • Vacancies: 1
  • Category: IT & Software
  • Location: Uganda
  • Application: via Email

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