Job Description: System Supervisor

Job Summary

Key Responsibilities

• Monitor sales team activities using AI-integrated sales monitoring systems.
• Track sales performance and productivity metrics.
• Analyze sales trends and generate performance insights.
• Support management in evaluating sales team effectiveness.
• Identify performance gaps and recommend corrective actions.
• Ensure accurate tracking of sales activities and reporting.

• Monitor the performance and availability of organizational systems.
• Ensure efficient operation of IT infrastructure and applications.
• Support system upgrades, maintenance, and troubleshooting activities.
• Monitor system usage and recommend improvements.
• Ensure data integrity and system reliability.

• Provide first-line and second-line technical support to users.
• Resolve hardware, software, and network-related issues.
• Coordinate system maintenance and user support activities.
• Escalate critical incidents when necessary.
• Maintain IT service quality and responsiveness.

• Generate operational and performance reports.
• Develop dashboards and management reports.
• Analyze business data and provide actionable insights.
• Support decision-making through accurate reporting.
• Maintain records of system performance and user activities.

• Supervise staff and support teams within assigned areas.
• Guide users on proper utilization of systems and technologies.
• Promote accountability and performance improvement.
• Coordinate tasks and monitor service delivery standards.
• Support training and development initiatives.

• Support ERP and CRM system operations.
• Assist users with business applications and reporting tools.
• Monitor data quality and system effectiveness.
• Support business process automation initiatives.
• Ensure optimal utilization of enterprise systems.

• Ensure adherence to IT policies and procedures.
• Maintain confidentiality and security of company data.
• Monitor user access and system compliance.
• Support implementation of cybersecurity best practices.
• Report and address system vulnerabilities where identified.

Minimum Qualifications

• Bachelor's Degree in:
  • Information Technology
  • Computer Science
  • Information Systems
  • Business Computing
  • Software Engineering
  • Or a related field

Experience Requirements

• Minimum of 3 years of experience in:
  • IT Support
  • Systems Administration
  • Customer Support
  • Sales Supervision
  • Technical Operations
  • Related Supervisory Roles

Required Skills

• IT Support Management
• Systems Administration
• Network Administration
• ERP Systems
• CRM Platforms
• Dashboard Reporting
• AI-Powered Monitoring Systems
• Data Analysis
• Microsoft Excel
• Microsoft Office Suite
• Technical Troubleshooting

• Team Supervision
• Performance Monitoring
• Staff Coordination
• Coaching and Mentorship
• Decision Making

• Analytical Thinking
• Problem Solving
• Communication Skills
• Report Writing
• Attention to Detail
• Customer Service
• Time Management
• Professional Integrity

Core Competencies

• Sales Performance Monitoring
• IT Operations Management
• Systems Monitoring and Support
• Business Intelligence Reporting
• Data Analytics
• Technical Support Services
• User Support Management
• Enterprise Systems Administration
• Network Support
• Operational Excellence
• Continuous Improvement
• Strategic Reporting

Application Procedure

• Application Letter
• Detailed Curriculum Vitae (CV)
• Copies of Academic Credentials