Group Head of IT – Jibu Uganda

• Develop and execute the annual IT strategy and technology roadmap.
• Align IT initiatives with organizational goals and business objectives.
• Manage IT budgets, software licenses, renewals, and vendor expenditures.
• Establish and enforce IT governance, security, and compliance policies.
• Lead, mentor, and develop the internal IT team.
• Conduct regular IT performance reviews with senior management.

• Own the lifecycle of all enterprise IT products and platforms.
• Lead ERPNext Unified Franchise Platform implementation and optimization.
• Oversee NetSuite ERP administration, enhancements, and user support.
• Manage Point of Sale (POS) systems across franchise locations.
• Oversee the Jibu website ecosystem and digital platforms.
• Manage FreshDesk helpdesk operations and service delivery standards.
• Evaluate, upgrade, replace, or retire technology systems when necessary.

• Manage cloud and on-premise infrastructure environments.
• Administer Google Cloud Platform (GCP), Proxmox servers, and VPS environments.
• Maintain domain registrations and website hosting services.
• Manage Google Workspace administration and security settings.
• Monitor cybersecurity risks and respond to security incidents.
• Ensure reliable network connectivity and IT service availability.

• Lead enterprise data architecture and governance initiatives.
• Establish and maintain data quality standards.
• Ensure accurate data collection and integration across systems.
• Develop IT performance and ROI reporting dashboards.
• Support data-driven decision-making through analytics and reporting.

• Manage relationships with technology vendors and service providers.
• Negotiate contracts, licenses, and service agreements.
• Monitor vendor performance and SLA compliance.
• Serve as the primary IT liaison for senior leadership.
• Collaborate with training teams to develop user manuals and training resources.

• Lead IT projects from planning through implementation and closure.
• Prioritize technology initiatives and product enhancements.
• Manage project budgets, timelines, and deliverables.
• Support franchise and country teams during system rollouts.
• Develop adoption strategies, training materials, and support documentation.
• Ensure successful implementation of new technologies and process improvements.

• Bachelor’s Degree in:
  • Information Technology
  • Computer Science
  • Software Engineering
  • Information Systems
  • Or a related field

• PMP (Project Management Professional)
• PRINCE2
• ITIL
• AWS Certifications
• Google Cloud Platform (GCP) Certifications
• Other relevant technology certifications

• Minimum 4 years of IT experience.
• At least 1 year in a senior or management-level IT role.
• Proven experience managing ERP implementations.
• Experience with ERPNext and/or NetSuite preferred.
• Experience managing multi-country or multi-site IT environments.
• Demonstrated success delivering IT projects on time and within budget.
• Experience in franchise operations, FMCG, or high-growth businesses is an added advantage.

• Google Cloud Platform (GCP) and BigQuery.
• Cloud infrastructure management.
• ERPNext and NetSuite administration.
• DNS management and web technologies.
• WordPress, Strapi, Vercel, and Cloudflare.
• Data integration and ETL tools such as Airbyte.
• Cybersecurity and access management principles.
• Programming and scripting (Python, JavaScript, or similar).
• Business intelligence, reporting, and dashboard development.

• Strategic thinking and business alignment.
• Strong leadership and team management abilities.
• Excellent communication and presentation skills.
• Project management and organizational skills.
• Problem-solving and analytical thinking.
• Ability to work independently and make informed decisions.
• Stakeholder management and collaboration skills.
• Adaptability in a fast-paced business environment.

• Applications are reviewed on a rolling basis.
• Submit a CV and cover letter highlighting relevant experience.
• Include examples of ERP implementations and IT systems managed.
• Apply through the Jibu HRMS recruitment platform.
• Only shortlisted candidates will be contacted.