Service Centre Technician Job in Uganda | Customer Service & Repair Role

• Diagnose and repair faulty customer units efficiently
• Ensure excellent customer service and positive customer experience
• Ensure all repaired customers are charged post-service where applicable
• Handle customer complaints and resolve service issues promptly

• Manage daily pending work orders and ensure timely closure
• Coordinate with service tracking desk for customer delivery updates
• Assign field technicians for high-value customers unable to visit service centres
• Optimize allocation of tickets across field technicians and service centres

• Maintain accurate inventory of spare parts and finished goods
• Ensure 100% compliance in tracking used spare parts returns
• Manage spare parts movement with proper documentation
• Conduct monthly stock takes and report variances
• Support spare parts demand forecasting and ordering

• Prepare monthly stock and spare parts usage reports
• Circulate stock summaries showing issues, usage, and variances
• Implement out-of-warranty policies and payment guidelines
• Ensure compliance with refurbishment and analysis procedures

• Meet monthly revenue targets
• Ensure high collection performance
• Maintain operational efficiency and service quality standards

• Diploma or equivalent in an Engineering-related field
• Minimum 1–2 years’ experience as a technician or similar role
  (e.g., solar energy systems, mobile phones, home electronics, or related fields)
• Strong customer service and communication skills
• Ability to troubleshoot and resolve technical issues quickly
• Strong organizational, multitasking, and time management skills
• Positive attitude with focus on customer satisfaction
• Strong commitment to continuous improvement and performance targets