Venue Manager (Bar, Restaurant & Events Space)

About The Wild Ones Club

Position Summary

Key Duties and Responsibilities

• Supervise the daily running of the restaurant, bar, and event spaces.
• Ensure efficient coordination of front-of-house operations.
• Develop and maintain operational procedures that improve efficiency.
• Monitor cleanliness and presentation throughout the venue.
• Ensure customer service standards remain consistently high.
• Coordinate bookings and event schedules.
• Resolve customer concerns professionally and promptly.
• Ensure compliance with workplace health and safety regulations.
• Monitor venue performance and recommend operational improvements.
• Oversee opening and closing procedures.

• Recruiting and onboarding new employees.
• Providing training and continuous coaching to team members.
• Preparing staff duty schedules and shift rotations.
• Monitoring employee attendance and performance.
• Conducting regular performance reviews.
• Promoting teamwork and maintaining a positive workplace culture.
• Ensuring staff comply with company policies and operational procedures.
• Motivating employees to achieve high customer satisfaction levels.
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• Monitor stock levels for food, beverages, and operational supplies.
• Coordinate purchasing activities.
• Maintain relationships with suppliers and service providers.
• Minimize stock losses through effective inventory management.
• Ensure timely ordering of supplies to prevent shortages.
• Verify deliveries and maintain accurate stock records.
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• Supervising cash handling procedures.
• Monitoring daily sales reports.
• Assisting in budgeting and expense control.
• Identifying opportunities to reduce unnecessary operating costs.
• Supporting profitability through effective operational planning.
• Preparing operational reports for senior management.
• Monitoring key performance indicators that measure business success.
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• Coordinate venue logistics for public and private events.
• Work closely with event organizers to ensure successful execution.
• Supervise staff during busy functions and special events.
• Ensure venues are properly prepared before every event.
• Monitor event quality and customer satisfaction.
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• Building lasting relationships with customers.
• Encouraging repeat business through excellent service.
• Supporting promotional campaigns and marketing initiatives.
• Identifying partnership opportunities with local businesses and organizations.
• Suggesting innovative ideas that attract new customers.
• Supporting audience development for entertainment and cultural events.
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Working Relationships

• Operational performance
• Financial results
• Customer feedback
• Staffing requirements
• Upcoming events
• Business improvement strategies
• Revenue growth opportunities
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Qualifications and Experience

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Tourism, Hotel Management, or a related discipline.
• Previous experience managing a restaurant, bar, hotel, hospitality venue, or entertainment facility.
• Demonstrated experience supervising teams.
• Strong leadership and interpersonal skills.
• Excellent organizational and planning abilities.
• Good financial and administrative management skills.
• Ability to multitask in a fast-paced environment.
• Strong customer service orientation.
• Computer literacy with knowledge of Microsoft Office applications.
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Preferred Skills

• Experience coordinating entertainment or live events.
• Knowledge of hospitality management systems.
• Marketing or promotional experience.
• Established networks within Kampala's hospitality or creative industries.
• Experience working in customer-focused businesses.
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Personal Attributes

• Professionalism and integrity.
• Strong leadership qualities.
• Excellent communication skills.
• Good decision-making ability.
• Problem-solving skills.
• Attention to detail.
• Ability to perform under pressure.
• A passion for hospitality and delivering memorable customer experiences.
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Why Join The Wild Ones Club?

Application Process

• An updated Curriculum Vitae (CV)
• A cover letter highlighting relevant management experience
• Reasons for applying for the position
• A brief explanation of how they would contribute to the success of the venue
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