CUSTOMER SERVICE COORDINATOR

• Handle client enquiries regarding shipments, documentation, and service updates.
• Provide timely and professional responses to customer enquiries.
• Keep clients informed about shipment progress and relevant service updates.
• Follow up on customer concerns and ensure issues are resolved appropriately.

• Coordinate with internal departments to help ensure cargo moves efficiently.
• Liaise with operations, customs, and finance teams on shipment-related matters.
• Support the coordination of freight forwarding activities and customer requirements.
• Follow up on outstanding shipment issues and provide updates to clients.

• Support the preparation and organization of shipping documents.
• Assist with preparing client reports and shipment-related information.
• Ensure customer and shipment information is accurately recorded and maintained.

• Maintain accurate customer records in the company’s CRM system.
• Update shipment and customer information as required.
• Track customer issues and follow through until resolution.
• Maintain organized records to support efficient customer service.

• Full logistics and freight forwarding training will be provided.
• CRM training will be provided.
• Opportunity to develop knowledge of international trade and logistics.
• Potential career growth across a multi-country logistics network.

• Minimum of 1 year of customer service experience in any industry.
• Proficiency in Microsoft Word, Excel, and Outlook is mandatory.
• Strong verbal and written English communication skills are mandatory.
• Candidates based in or near Bugolobi/Kampala are preferred.
• Strong organizational and follow-up skills.
• Ability to coordinate effectively with different departments.
• Customer-focused attitude and professional communication skills.
• Willingness to learn about logistics, freight forwarding, and international trade.