Supervisor Internal Control – Operations – Pearl Bank Uganda

About Pearl Bank Uganda

Job Summary

Key Responsibilities

• Conduct monitoring activities to assess effectiveness of branch risk controls.
• Review branch processes to ensure compliance with bank policies and procedures.
• Identify operational weaknesses and recommend corrective actions.
• Monitor control effectiveness and report emerging risks.
• Ensure branch operations maintain required standards.

2. Branch Reviews and Spot Checks

• Conduct planned branch reviews and surprise inspections.
• Prepare detailed review reports for management.
• Identify process gaps, irregularities, and control weaknesses.
• Provide recommendations to improve branch operations.
• Follow up on implementation of agreed corrective actions.

3. Root Cause Analysis and Risk Improvement

• Conduct root cause analysis for control failures.
• Identify underlying operational issues.
• Support development of corrective and preventive measures.
• Ensure remedial actions are implemented effectively.
• Reduce repeated control failures across branches.

4. Tracking Audit and Compliance Actions

• Monitor corrective actions arising from:
  • Regulatory reviews.
  • Internal audits.
  • Risk assessments.
  • Compliance reviews.
• Track progress until all identified issues are resolved.
• Escalate delayed or unresolved issues to management.

5. User Access and Authorization Controls

• Review assignment of system user rights.
• Monitor branch staff authorization limits.
• Ensure access controls comply with banking policies.
• Identify and report unauthorized access risks.

6. Staff Capability Development

• Identifying staff skills gaps.
• Assessing training needs.
• Supporting development of branch operations teams.
• Recommending appropriate training interventions.
• Improving operational performance through capacity building.

7. Digital Banking Channel Support

• Encourage adoption of electronic banking channels.
• Promote customer self-service solutions.
• Support initiatives aimed at reducing branch congestion.
• Improve customer experience through digital solutions.

8. Risk Control Self-Assessment (RCSA)

• Reviewing branch Risk Control Self-Assessments.
• Consolidating monthly RCSA reports.
• Ensuring accurate risk reporting.
• Identifying significant operational risks.
• Reporting material compliance concerns.

9. Management Reporting

• Provide regular reports on operational control issues.
• Highlight emerging risks affecting the bank.
• Escalate significant compliance concerns.
• Provide recommendations for business improvement.

Business Behaviours and Values

• Demonstrates commitment to excellence.
• Delivers quality results.
• Creates positive value for customers and stakeholders.

• Collaborates effectively with colleagues.
• Respects different perspectives.
• Works toward shared organizational goals.

• Maintains honesty and transparency.
• Promotes accountability.
• Ensures ethical banking practices.

• Supports new ideas and improved processes.
• Looks for better ways to enhance customer service.
• Encourages operational efficiency.

Required Qualifications

• Bachelor’s Degree in:
  • Banking.
  • Commerce.
  • Business Administration.
  • Economics.
  • Statistics.
  • Management.
  • Related field.

• Banking certifications.
• Risk management qualifications.
• Compliance-related certifications.

Experience Requirements

• Minimum 4 years of experience in branch banking operations.
• Strong understanding of banking procedures and internal controls.
• Experience in:
  • Branch operations.
  • Risk management.
  • Compliance monitoring.
  • Audit follow-up.
  • Operational reviews.

Required Skills and Competencies

• Assess operational risks.
• Review banking processes.
• Identify control weaknesses.
• Recommend improvements.

• Operational risk.
• Compliance requirements.
• Control frameworks.
• Risk reporting.

• Investigate issues.
• Conduct root cause analysis.
• Interpret operational data.
• Develop practical solutions.

• Prepare reports.
• Communicate findings.
• Engage branch teams.
• Present recommendations to management.

• Detect irregularities.
• Ensure policy compliance.
• Maintain accurate records.

Career Growth Opportunities

• Manager Internal Control.
• Operational Risk Manager.
• Compliance Manager.
• Branch Operations Manager.
• Risk and Governance Specialist.
• Internal Audit Manager.

Why Join Pearl Bank Uganda?

• Build expertise in banking risk and compliance.
• Work within a growing financial institution.
• Develop leadership and operational management skills.
• Contribute to stronger banking controls.
• Advance their career in financial services.

How to Apply

• Cover letter.
• Detailed CV.
• Copies of academic documents.

Interview Preparation Tips

• Experience managing branch operations.
• Examples of identifying and resolving control weaknesses.
• Internal audit and compliance follow-up experience.
• Risk assessment approaches.
• How to improve operational efficiency in banking.
• Experience implementing corrective actions.

CV Tips for Applicants

• Branch banking experience.
• Internal controls knowledge.
• Risk management experience.
• Compliance monitoring.
• Audit preparation and follow-up.
• Banking systems knowledge.
• Process improvement achievements.
• Leadership and teamwork skills.