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MTN Uganda

Specialist - Partner Support

MTN Uganda

Uganda Full time Administration
Posted: Jun 26, 2026 1 month ago 26 views

Job Description

 

Specialist – Partner Support Jobs in Uganda | MTN Mobile Money Uganda

Company
MTN Mobile Money Uganda Limited
Job Title
Specialist – Partner Support
Reporting To: Manager – Partner Operations
Division: Financial Operations
Employment Type: Full-Time
Duty Station: Uganda

About MTN Mobile Money Uganda

MTN Mobile Money Uganda Limited is a leading provider of digital financial services, serving millions of customers through a nationwide network of partners, agents, and merchants. The company enables secure and convenient financial transactions such as money transfers, bill payments, and merchant services, helping individuals and businesses access financial services easily.
To maintain service quality and customer trust, MTN Mobile Money works closely with its partners to ensure smooth day-to-day operations and fast resolution of service-related issues. The Specialist – Partner Support plays an important role in strengthening these partner relationships by ensuring that queries and complaints are handled efficiently and professionally.

Job Summary

The Specialist – Partner Support is responsible for managing partner interactions and ensuring that all queries are resolved or escalated appropriately at first contact. The role focuses on delivering timely support to partners, maintaining accurate communication throughout the resolution process, and ensuring a positive partner experience.
The successful candidate will act as a key contact point between partners and internal teams, ensuring that service issues are handled with urgency, professionalism, and adherence to MTN Mobile Money service standards.

Key Responsibilities

The role holder will be responsible for:
  • Manage day-to-day interactions with partners to ensure smooth service delivery.
  • Respond to incoming partner queries through inbound and outbound communication channels.
  • Provide timely support to ensure partner needs are addressed within defined service standards.
  • Escalate unresolved issues to the appropriate internal departments for further action.
  • Track and follow up on escalated cases until full resolution is achieved.
  • Handle partner complaints with professionalism and urgency to maintain service quality.
  • Initiate contact with partners where necessary to provide updates or gather additional information.
  • Use approved systems, databases, and procedures to support accurate case handling.
  • Ensure proper documentation of all partner interactions and resolutions.
  • Support continuous improvement of partner experience through feedback collection.
  • Execute any additional duties assigned through the reporting structure.

Qualifications

Education
  • Bachelor’s Degree in a business-related field.

Experience

Applicants should demonstrate:
  • At least two (2) years of experience in a service-oriented environment.
  • Experience handling customer or partner support operations.
  • Strong communication experience in English (written and spoken).
  • Exposure to customer service systems or contact centre environments is an added advantage.

Training & Knowledge Areas

Candidates should have exposure or willingness to learn in the following areas:
  • Systems and service platforms
  • Customer service excellence
  • Partner support processes
  • Communication and escalation procedures
  • Sales and service orientation

Required Skills and Competencies

Core Skills
  • Customer service and support
  • Partner relationship management
  • Communication skills
  • Problem-solving ability
  • Complaint handling
  • Escalation management
  • Attention to detail
  • Time management
  • Team collaboration
  • Professional writing skills
  • Basic reporting skills
  • Service orientation

Personal Attributes
  • Calm and professional under pressure
  • Strong interpersonal skills
  • High level of integrity
  • Positive attitude
  • Responsiveness and reliability
  • Ability to multitask
  • Commitment to service quality

Working Environment

The Specialist – Partner Support works within a structured financial operations environment and interacts daily with internal departments and external partners. The role requires responsiveness, accuracy, and the ability to manage multiple queries while maintaining a high standard of service delivery.

Why Join MTN Mobile Money Uganda?

MTN Mobile Money Uganda offers the opportunity to work in one of the leading digital financial services organisations in the country. Employees gain valuable experience in customer service, financial technology operations, and partner relationship management while contributing to improved financial access across Uganda.
The organisation promotes professionalism, teamwork, and continuous learning in a structured and supportive working environment.

Application Requirements

Applicants should prepare and submit the following:
  • Updated Curriculum Vitae (CV).
  • Cover letter highlighting relevant experience.
  • Copies of academic certificates and transcripts.
  • Relevant professional training certificates (if available).
  • Contact details of at least two referees.
  • Any other supporting documents requested in the application process.

Important Information

  • Only shortlisted candidates will be contacted.
  • Submission of false academic documents will lead to automatic disqualification and possible legal action.
  • Any form of canvassing will result in disqualification.
  • If you do not receive feedback within fourteen (14) days after the closing date, consider your application unsuccessful.
  • MTN Mobile Money Uganda is an equal opportunity employer and strongly encourages female candidates to apply.

How to Apply

Interested candidates who meet the required qualifications should submit their applications through the official MTN Mobile Money Uganda recruitment portal before the closing date indicated in the advertisement.



About Company

MTN Uganda

MTN Uganda

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: Administration
  • Location: Uganda
  • Application: External Website

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