VACANCY ANNOUNCEMENT – SENIOR OPERATIONS ANALYST

• Execute daily operational tasks accurately and independently.
• Conduct follow-ups on operational issues to ensure timely resolution.
• Prioritize daily initiatives to maintain efficient operational workflows.

• Participate in regular process audits to ensure compliance with procedures.
• Ensure daily and monthly checks and controls are followed.
• Maintain accurate and up-to-date process documentation.

• Monitor internal tools and ensure continuous availability.
• Troubleshoot and escalate system or tool-related issues when necessary.
• Organize and support training sessions on internal tools for users.

• Collaborate with the Operations Control Manager to identify process improvement opportunities.
• Share findings, insights, and recommendations with cross-functional teams.
• Assist in preparing operational reporting tools and dashboards.

• Independently execute all daily operational tasks with full accuracy.
• Resolve complex operational issues and manage escalations without supervision.
• Support process audits and contribute to audit framework development.
• Identify and recommend process improvements based on operational experience.
• Organize and deliver training sessions on internal systems and tools.
• Independently prepare and maintain operational reporting tools.

• Drive continuous improvement by identifying and implementing efficiency enhancements.
• Contribute to process automation and service innovation initiatives.
• Ensure compliance with data security, confidentiality, and regulations.
• Take ownership of assigned processes under iQMS and ISO standards.
• Perform additional tasks as assigned by management.

• Complete assigned tasks with accuracy, efficiency, and accountability.
• Meet or exceed performance and quality standards.
• Clarify task requirements before execution.
• Communicate risks or issues promptly to management.
• Properly use and maintain company resources.
• Adhere to employment contracts, policies, and legal requirements.
• Take responsibility for outcomes and performance results.
• Maintain ethical conduct and professionalism at all times.

• Bachelor’s degree in Business Administration or related field, OR
• Bachelor’s degree plus 2 additional years of experience in a financial institution.
• IT skills are an added advantage.

• Advanced Microsoft Excel & Google Sheets (Pivot Tables, Power Query, dashboards, complex formulas).
• SQL for data extraction, transformation, and analysis.
• Data cleaning, validation, and quality assurance.
• KPI development and performance tracking.
• Dashboard design (Looker Studio / Data Studio).
• Business intelligence and data visualization.
• Big data handling (e.g., BigQuery).
• Microsoft Word, PowerPoint, Google Docs, Google Slides.
• Google Apps Script.

• English: C1 level

• Minimum 3+ years in a similar role.

• Analytical and structured thinking.
• Strong problem-solving and critical thinking skills.
• Independent and self-driven.
• Innovative and detail-oriented.
• Strong communication skills across audiences.
• Collaborative team player.
• Customer-focused mindset.
• High integrity and accountability.
• Fast learner with adaptability to change.
• Proactive in recommending improvements.