Releasing Clerk – Warehouse

• Verify cargo release documents, including delivery orders, customs documents, invoices and customer authorizations, before releasing goods.
• Process and record cargo releases in the Warehouse Management System (WMS) and maintain accurate documentation.
• Coordinate with warehouse teams, transporters, customers and clearing agents to facilitate smooth cargo collection.
• Confirm cargo quantities, descriptions and physical condition before release.
• Maintain accurate records of released cargo, stock movements and outstanding deliveries.
• Prepare daily cargo release reports and submit operational updates to the Warehouse Supervisor.
• Ensure compliance with warehouse procedures, customs requirements and company policies.
• Identify, resolve and escalate documentation discrepancies to the relevant departments.
• Support stock reconciliation and periodic warehouse audits.
• Maintain proper filing and safe custody of cargo release documents.
• Perform any other duties assigned by the Warehouse Supervisor.

• The position is based within an ICD warehouse environment.
• Requires regular interaction with customers, transporters, clearing agents and regulatory authorities.
• May involve shift work, overtime, weekends and public holidays depending on operational requirements.
• Employees must comply with workplace safety requirements and use appropriate Personal Protective Equipment (PPE).

• Ability to remain composed and effective when working under pressure.
• Good concentration and attention to detail.
• Good visual ability for computer-based work and document verification.
• Ability to maintain concentration when handling cargo records and documentation.
• Ability to work efficiently in a busy warehouse and logistics environment.

• A Diploma or Bachelor's Degree in Logistics, Transport Management, Business Administration, Warehouse Management or a related field.
• At least 2–3 years of experience in warehouse operations, logistics, cargo handling or ICD operations.
• Experience using Warehouse Management Systems (WMS) or ERP systems is an added advantage.

• Knowledge of warehouse and cargo release procedures.
• Understanding of logistics and cargo documentation processes.
• Knowledge of stock movement and warehouse operations.
• Strong attention to detail and accuracy.
• Good computer skills.
• Ability to use ERP and WMS systems.
• Strong communication and coordination skills.
• Customer service skills.
• Ability to work under pressure and meet deadlines.
• Problem-solving and decision-making skills.
• Strong organizational and record-keeping skills.
• High level of integrity and accountability.
• Ability to work effectively with warehouse teams, transporters, customers and clearing agents.

• Experience in warehouse or ICD operations.
• Cargo release and dispatch procedures.
• Verification of delivery orders, invoices and customs documentation.
• Experience working with WMS or ERP systems.
• Stock movement and inventory record management.
• Cargo reconciliation and warehouse audits.
• Coordination with transporters, customers and clearing agents.
• Preparation of daily warehouse or cargo reports.
• Knowledge of customs and warehouse compliance procedures.
• Computer proficiency, particularly Excel and warehouse systems.
• Accuracy, attention to detail and documentation management.

1. Tell us about your experience in warehouse or logistics operations.
2. What are the responsibilities of a Releasing Clerk?
3. What documents would you verify before releasing cargo?
4. How do you confirm that cargo is authorized for release?
5. What would you do if the delivery order does not match the warehouse records?
6. How do you ensure accuracy when recording cargo releases?
7. What experience do you have with WMS or ERP systems?
8. How do you handle stock discrepancies?
9. What steps would you take if the physical cargo quantity differs from the documentation?
10. How do you coordinate with clearing agents and transporters?
11. What is an ICD and how does it operate?
12. How do you manage multiple cargo release requests at the same time?
13. Describe a time you identified an error in warehouse documentation.
14. How would you handle pressure from a customer demanding immediate cargo release when documentation is incomplete?
15. What measures do you take to prevent unauthorized cargo release?
16. How do you maintain proper custody of warehouse documents?
17. What safety procedures are important in a warehouse environment?
18. How proficient are you in Microsoft Excel?
19. How do you ensure confidentiality and integrity of cargo records?
20. Why do you believe you are suitable for the Releasing Clerk – Warehouse position?