Regional Sales and Retail Operations Manager – Airtel Uganda

About Airtel Africa

Job Summary

Key Responsibilities

• Drive sustainable regional sales growth across all assigned territories.
• Develop and implement regional sales strategies to achieve business objectives.
• Deliver growth in:
  • Gross Additions (Gross Ads)
  • Home Broadband
  • Enterprise products and services
• Identify new business opportunities to expand market share.
• Monitor sales performance and recommend improvement initiatives.

• Coordinate and optimize retail operations across franchise and distributor outlets.
• Ensure retail outlets operate efficiently and in line with Airtel standards.
• Monitor operational performance and service delivery.
• Ensure consistent implementation of retail policies and procedures.
• Promote operational excellence across all regional sales channels.

• Deliver exceptional customer experiences across all retail channels.
• Ensure customer-centric service delivery.
• Improve customer satisfaction, loyalty, and retention.
• Establish processes that enhance customer interactions.
• Monitor service quality across regional retail outlets.

• Receive and manage escalated customer complaints.
• Coordinate with customer service teams to resolve issues promptly.
• Escalate complex matters to relevant departments where necessary.
• Follow up until customer concerns are fully resolved.
• Improve complaint resolution processes.

• Supervise day-to-day service delivery across franchise and distributor outlets.
• Ensure compliance with Airtel customer service standards.
• Support continuous improvement of retail service quality.
• Guide regional teams in delivering outstanding customer support.

• Communicate operational policies and standard procedures.
• Ensure adherence to Airtel operational guidelines.
• Monitor compliance across all retail locations.
• Promote consistent execution of business processes.

• Monitor stock availability at franchise and distributor shops.
• Ensure retail outlets maintain adequate stock levels.
• Prevent stock shortages and operational disruptions.
• Coordinate inventory management with relevant departments.

• Prepare regular regional performance reports.
• Analyze sales performance and operational data.
• Monitor customer service indicators.
• Present recommendations for business improvement.
• Report key performance metrics to management.

Minimum Qualifications

• Bachelor's Degree in:
  • Business Administration
  • Sales and Marketing
  • Commerce
  • Business Management
  • Related discipline

Experience Requirements

• Minimum 3 years of experience in sales management.
• Experience in:
  • Retail Management
  • Telecommunications
  • Fast Moving Consumer Goods (FMCG)
  • Customer Service Operations
  • Distribution Management

Required Skills

• Sales Management.
• Retail Operations Management.
• Customer Relationship Management.
• Business Development.
• Sales Strategy.
• Performance Management.
• Customer Service Excellence.
• Regional Operations Management.
• Stock Management.
• Data Analysis.
• Report Writing.
• Business Planning.
• Team Leadership.
• Coaching and Mentoring.

Core Competencies

• Customer-focused approach.
• Excellent sales and negotiation skills.
• Strong business awareness.
• Strategic and analytical thinking.
• Planning and organizational skills.
• Strong interpersonal skills.
• Leadership and people management.
• Coaching and mentoring ability.
• Excellent written and verbal communication skills.
• Presentation skills.
• Results-oriented mindset.
• High personal standards and integrity.

Why Join Airtel Uganda?

• Opportunity to work with one of Africa's leading telecommunications companies.
• Career growth across Airtel Africa operations.
• Exposure to innovative retail and digital service operations.
• Performance-driven and inclusive work environment.
• Opportunity to lead regional business growth and customer experience initiatives.

How to Apply