Regional Collections Manager – Sun King Uganda

Job Summary

Key Responsibilities

• Develop and implement effective regional collections strategies to improve customer repayment performance.
• Monitor customer payment behaviour, overdue accounts, and portfolio performance trends.
• Analyse regional repayment challenges and develop practical solutions to increase collections.
• Develop daily, weekly, and monthly action plans to improve repayment rates.
• Track collections performance against company targets and provide recommendations for improvement.
• Design and improve collection processes that support customer satisfaction and business growth.
• Manage delinquent customer portfolios and ensure timely recovery actions.

• Conduct detailed analysis of customer repayment data using available data tools.
• Generate insights to improve portfolio quality and collections effectiveness.
• Prepare regular reports on collections performance, customer trends, and field interventions.
• Provide weekly updates to Sales and Risk Management teams on collections activities and results achieved.
• Monitor key performance indicators including repayment rates, delinquency levels, and customer retention.
• Use data findings to recommend improvements in customer engagement and collections approaches.

• Conduct regular field visits to understand customer challenges and improve repayment outcomes.
• Carry out mystery market visits to evaluate sales quality, customer experience, and product usage.
• Work with Area Business Managers and Field Sales Executives to recover products from customers with payment challenges.
• Support field teams in resolving difficult customer collection cases.
• Monitor field collection activities and ensure compliance with company procedures.
• Build relationships with customers and communities to encourage successful repayment.

• Identify and report cases of product tampering, misuse, and fraudulent activities.
• Work closely with Risk Management teams to reduce financial losses.
• Support investigations related to customer fraud and inaccurate sales practices.
• Monitor sales processes to ensure customers receive correct product information.
• Implement corrective actions to reduce repayment challenges and product losses.

• Train Field Sales Executives and agents on effective customer collections practices.
• Coach teams on handling difficult customer conversations professionally.
• Provide guidance on repossession processes and customer recovery procedures.
• Monitor field team performance and ensure completion of assigned collection activities.
• Promote accountability and continuous improvement among collection teams.

• Identify customer challenges affecting repayment behaviour.
• Develop strategies that improve customer satisfaction and loyalty.
• Ensure collections activities are conducted professionally and respectfully.
• Gather customer feedback and share insights with relevant departments.
• Support improvements in Sun King’s customer journey and service delivery.

Qualifications and Requirements

• Bachelor’s Degree or Higher Diploma in:
  • Finance
  • Banking and Finance
  • Credit Risk Management
  • Business Administration
  • Community Development
  • Communication
  • Economics
  • Related disciplines

• Minimum of 3 years’ experience in collections, credit management, financial services, banking, fintech, or microfinance.
• Proven experience managing field-based customer portfolios.
• Experience working with rural customers and community-based operations.
• Experience in debt recovery, loan collections, or credit risk management is highly desirable.
• Previous experience in PAYG solar, renewable energy, or financial technology environments is an added advantage.

Required Skills and Competencies

• Strong ability to analyse customer and financial data.
• Good understanding of portfolio performance indicators.
• Ability to generate reports and provide actionable insights.
• Strong numerical and problem-solving abilities.

• Excellent communication and negotiation skills.
• Ability to build trust with customers and field teams.
• Strong conflict resolution and customer service skills.
• Ability to handle challenging customer situations professionally.

• Willingness to conduct frequent field visits.
• Ability to work effectively in rural and remote areas.
• Strong understanding of field sales and collections processes.
• Ability to manage multiple locations and priorities.

• Ability to train, coach, and motivate field teams.
• Strong teamwork and collaboration skills.
• Ability to work with Sales, Operations, Finance, and Risk departments.
• Strong organisational and time management skills.

Ideal Candidate Profile

• Results-oriented and target-driven.
• Passionate about renewable energy and financial inclusion.
• Comfortable working with customers in rural communities.
• Strong in decision-making and problem-solving.
• Highly organised with attention to detail.
• Able to work under pressure and meet deadlines.
• Honest, reliable, and committed to professional standards.

Benefits of Working at Sun King

• Opportunity to work with a global renewable energy company.
• Professional growth and leadership development opportunities.
• Exposure to innovative solar energy and fintech solutions.
• Collaborative and diverse working environment.
• Opportunities to develop expertise in collections, operations, and customer management.

Career Growth Opportunities

• Senior Collections Manager
• Credit Risk Manager
• Regional Operations Manager
• Customer Experience Manager
• Business Operations Manager
• Country Operations Manager

How to Apply