Receptionist Job Description

About Silkshine Beauty Parlor

Job Purpose

Key Responsibilities

• Welcome clients warmly and create a positive first impression.
• Attend to customer inquiries professionally and provide accurate information about available services.
• Handle customer requests, feedback, and complaints in a courteous manner.
• Maintain a clean, organized, and welcoming reception area.
• Ensure excellent customer experience throughout client interactions.

• Schedule and manage client appointments effectively.
• Maintain accurate customer records and booking information.
• Coordinate client arrivals with beauty specialists and service providers.
• Manage phone calls, WhatsApp inquiries, and customer communications.
• Support daily administrative activities at the beauty parlor.

• Answer incoming calls and respond to customer messages promptly.
• Provide information about beauty services, prices, and promotions.
• Follow up with clients regarding appointments and services.
• Build positive relationships with new and existing customers.

Required Qualifications

• Minimum of a Senior Six Certificate / High School qualification.
• Previous experience in reception, customer service, hospitality, beauty, or administration is preferred.
• At least one (1) year of experience in a similar customer-facing role.
• Basic computer literacy and record-keeping skills are an added advantage.

Required Skills and Competencies

• Excellent communication and interpersonal skills.
• Friendly, confident, and professional personality.
• Strong customer service orientation.
• Good telephone and communication etiquette.
• Ability to multitask and work under pressure.
• Good organizational and time management skills.
• Attention to detail and accuracy.
• Ability to maintain confidentiality and professionalism.

Key Performance Indicators (KPIs)

• Quality of customer service provided.
• Client satisfaction levels.
• Accurate appointment management.
• Professional handling of customer inquiries.
• Effective support of daily front desk operations.
• Positive customer feedback and retention.

Career Opportunities

• Customer Service Management
• Hospitality Operations
• Front Office Administration
• Beauty and Wellness Industry Management

How to Apply