PROFESSIONALIZED SERVICES MANAGER (PSM) – WATER MISSION UGANDA

About Water Mission

Job Summary

Organizational Culture

• Providing accurate and reliable information.
• Encouraging staff to identify challenges as opportunities for improvement.
• Building a culture of accountability, innovation, and problem-solving.
• Supporting teams to deliver solutions aligned with Water Mission’s mission, vision, values, and standards.
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Key Responsibilities

• Demonstrate a strong Christian witness and servant leadership approach.
• Model integrity, excellence, and commitment when working with colleagues, partners, communities, and stakeholders.
• Participate in prayer sessions before and after team meetings.
• Lead and participate in Bible-based staff devotion sessions.
• Promote Water Mission’s values of:
  • Love
  • Excellence
  • Integrity

2. Professionalized WASH Services Development

• Assess existing WASH service delivery models, especially Rural Water Cooperatives (RWC).
• Identify opportunities to improve water service performance and sustainability.
• Develop strategies to strengthen professionalized water service approaches.
• Support performance-based initiatives including:
  • UPTIME programs
  • Carbon Credits Programs
  • Other sustainability-focused initiatives
• Ensure compliance with reporting requirements and service quality standards.
• Develop innovative professionalized service models suited to Uganda’s WASH environment.
• Support sustainable water system operations beyond initial project implementation.

3. Performance Management and Financial Oversight

• Monitor performance-based projects and initiatives.
• Manage and oversee project budgets.
• Track expenditures and ensure proper allocation of funds.
• Reconcile financial activities against approved budget lines.
• Use Return on Investment (ROI) analysis to support strategic decision-making.
• Monitor key performance indicators (KPIs) to evaluate service effectiveness.

4. Water Utility Development and Sustainability

• Support establishment and strengthening of water utility entities.
• Develop governance structures, policies, and operational frameworks.
• Improve water utility management systems.
• Support development of sustainable revenue generation models.
• Monitor utility performance and identify areas for improvement.
• Strengthen long-term operation and maintenance of water systems.

5. Technology and Data Management

• Lead operationalization of mWater systems for:
  • Planning
  • Assessment
  • Implementation
  • Monitoring
  • Long-term operations
  • Sustainability tracking
• Support customization of digital tools according to country program needs.
• Ensure effective use of data for decision-making and program improvement.
• Train staff involved in asset management and digital monitoring systems.

6. Staff Capacity Building and Team Development

• Develop training programs to improve staff technical skills.
• Build capacity among water system operators and professionalized service teams.
• Support development of technical expertise within Water Mission Uganda.
• Identify staffing needs required to achieve program goals.
• Strengthen internal systems and operational capabilities.

7. Stakeholder Engagement and Partnerships

• Build strong relationships with:
  • Government institutions
  • NGOs
  • Community organizations
  • Water sector partners
  • Development stakeholders
• Promote collaboration between Rural Water Cooperatives and Water Mission teams.
• Facilitate knowledge sharing and experience exchange.
• Support partnerships that improve sustainable water service delivery.

8. Reporting and Documentation

• Prepare comprehensive reports on project performance.
• Document lessons learned, best practices, and outcomes.
• Prepare presentations for internal and external stakeholders.
• Provide recommendations for improving professionalized services.
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Qualifications and Experience

• Bachelor’s or Master’s Degree in any of the following:
  • Civil Engineering
  • Environmental Engineering
  • Water Resources Management
  • Related Engineering or Water Sector Field

• Additional qualification in Business Administration such as an MBA.

Professional Experience

• Minimum 4 years of experience working in the WASH sector.
• Experience managing water-related projects.
• Proven ability to achieve project targets and deliver measurable results.
• Experience working in challenging development environments.
• Experience with sustainability-focused programs and community water systems.

Skills and Competencies

• WASH project management.
• Water utility management.
• Sustainability models.
• Performance-based programs.
• Financial and operational analysis.
• Monitoring and evaluation systems.
• Digital data management platforms.

• Strong analytical and problem-solving skills.
• Ability to interpret:
  • Market trends
  • Financial information
  • Operational performance data
• Ability to use data to support strategic decisions.
• Understanding of ROI-based decision-making.

• Excellent English communication skills.
• Strong negotiation abilities.
• Stakeholder engagement skills.
• Project leadership skills.
• Team coordination and collaboration skills.
• Innovation and strategic thinking.

Computer Skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Similar business and reporting applications

Additional Requirements

• A personal and growing relationship with Jesus Christ.
• Alignment with Water Mission’s Statement of Faith.
• Commitment to the organization’s Christian mission and values.
• Ability to work effectively with communities and development partners.
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Career Opportunity

How to Apply

• WASH project management
• Water sustainability initiatives
• Community water systems
• Utility management
• Stakeholder engagement
• Performance improvement programs
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