Operations Officer Job in Uganda

• Process FERI/COD applications accurately within the prescribed turnaround time (5–10 minutes).
• Review, verify, and validate shipping and supporting documentation before processing.
• Ensure all required documents comply with OGEFREM standards and client requirements.
• Monitor application progress and follow up on outstanding documentation to prevent delays.

• Maintain accurate and up-to-date operational records and application files.
• Ensure confidentiality and secure handling of client information and documentation.
• Verify the completeness and accuracy of shipping, customs, and commercial documents.
• Ensure compliance with company policies, operational procedures, Standard Operating Procedures (SOPs), and Service Level Agreements (SLAs).

• Respond promptly and professionally to client inquiries via email, telephone, and WhatsApp.
• Provide timely updates on application status and documentation requirements.
• Build and maintain positive relationships with clients by delivering high-quality customer service.
• Resolve operational issues efficiently while maintaining professionalism.

• Collaborate with internal teams to ensure smooth workflow and efficient service delivery.
• Perform general administrative duties related to daily operations.
• Support continuous improvement initiatives within the operations department.
• Carry out additional responsibilities assigned by management.
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• Bachelor's degree in:
  • Logistics
  • Supply Chain Management
  • Shipping
  • Freight Forwarding
  • Business Administration
  • Or another related field
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• Minimum 2–3 years of relevant experience in:
  • Logistics operations
  • Freight forwarding
  • Shipping documentation
  • Import and export processes
  • Clearing and forwarding
• Experience with FERI/COD documentation and application processes is a strong advantage.
• Experience using document management systems or operational databases is an added advantage.
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• FERI/COD application processing
• Shipping and commercial documentation
• Import and export documentation
• Freight forwarding operations
• Logistics coordination
• Microsoft Office Suite (Excel, Word, Outlook)
• Data entry and document management
• Records management
• Customer relationship management
• Administrative support
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• Excellent written and verbal communication skills
• Strong customer service and interpersonal abilities
• High attention to detail and accuracy
• Strong analytical and problem-solving skills
• Effective time management and organizational skills
• Ability to prioritize multiple tasks and meet deadlines
• Professionalism, integrity, and accountability
• Ability to work independently and within a team
• Adaptability in a fast-paced operational environment
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• Full-time office-based position located in Muyenga, Kampala.
• Willingness to work evening shifts and extended hours when operationally required.
• Ability to perform effectively in a fast-paced, deadline-driven environment.
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• Accuracy of processed FERI/COD applications.
• Application turnaround time.
• Client satisfaction and responsiveness.
• Compliance with SOPs and documentation standards.
• Achievement of departmental productivity targets.
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• Join a dynamic logistics and freight forwarding company.
• Gain valuable experience in international shipping and trade operations.
• Work in a professional environment focused on operational excellence and customer satisfaction.
• Opportunity for career growth within the logistics and supply chain industry.
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• Position: Operations Officer
• Department: Operations
• Reports To: Operations Supervisor
• Location: Muyenga, Kampala
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