Managing Director Job Opportunity at Wananchi Group – Uganda

About Wananchi Group

Job Summary

Key Responsibilities

• Develop and execute the Uganda country strategy in alignment with regional and global business objectives.
• Identify growth opportunities in:
  • Broadband services
  • Enterprise connectivity
  • Fiber networks
  • Wireless solutions
  • Digital services
• Lead market expansion and competitive positioning initiatives.
• Drive operational turnaround strategies to improve financial and business performance.
• Review organizational structures and recruit key leadership positions.
• Establish strategies that support sustainable growth and long-term market leadership.

2. Commercial Growth and Revenue Management

• Own overall P&L performance and deliver revenue and EBITDA targets.
• Drive growth across:
  • Business-to-Business (B2B) services
  • Business-to-Consumer (B2C) services
  • Direct-to-Home (DTH) business lines
• Develop customer acquisition and retention strategies.
• Improve customer lifetime value and Average Revenue Per User (ARPU).
• Strengthen sales partner management and governance processes.
• Oversee sales, marketing, and product development strategies.
• Improve Contact Centre performance and customer engagement.
• Develop geographic expansion strategies to acquire new buildings and multi-dwelling units (MDUs).
• Build strategic partnerships with:
  • Enterprises
  • Government institutions
  • Industry stakeholders
  • Technology partners

3. Operations and Service Delivery

• Transform operations to deliver reliable, high-quality network performance.
• Improve customer service delivery standards for B2C and B2B customers.
• Oversee network expansion projects including:
  • Fiber deployment
  • Wireless connectivity
  • Last-mile infrastructure
• Manage infrastructure investments to support customer growth.
• Establish effective contractor management systems.
• Improve operational efficiency and cost management.
• Develop scalable business processes to support expansion.

4. Regulatory and Government Relations

• Maintain strong relationships with:
  • Government authorities
  • Telecommunications regulators
  • Industry associations
  • Policy stakeholders
• Ensure compliance with telecommunications regulations and licensing requirements.
• Represent the company in regulatory discussions.
• Advocate for supportive industry policies.
• Manage legal entities, licenses, and compliance requirements.

5. Financial Management

• Lead budgeting and financial planning processes.
• Ensure accurate financial reporting.
• Strengthen financial controls and governance.
• Drive cost optimization initiatives.
• Ensure efficient capital allocation.
• Improve profitability and business sustainability.

6. Leadership and Talent Development

• Build and lead a high-performing executive team.
• Promote a culture of:
  • Accountability
  • Innovation
  • Customer focus
  • Performance excellence
• Develop leadership capability across the organization.
• Implement succession planning strategies.
• Strengthen organizational effectiveness.

7. Risk Management and Corporate Governance

• Identifying and managing operational, financial, regulatory, and reputational risks.
• Ensuring compliance with company policies and governance standards.
• Implementing effective risk management frameworks.
• Maintaining strong ethical and professional standards.

Key Performance Indicators (KPIs)

• Revenue growth and market share expansion.
• EBITDA and profitability performance.
• Network reliability and uptime.
• Customer satisfaction scores (NPS/CSAT).
• Regulatory compliance.
• Stakeholder relationship management.
• Employee engagement and leadership effectiveness.
• Successful implementation of growth strategies.

Required Qualifications

• Bachelor’s Degree in:
  • Business Administration
  • Engineering
  • Telecommunications
  • Information Technology
  • Computer Science
  • Related field

Experience Requirements

• 12–15+ years of senior leadership experience.
• Proven experience in:
  • Telecommunications
  • Internet Service Providers (ISP)
  • Technology companies
  • Digital services
• Strong track record managing P&L responsibility.
• Demonstrated success delivering business growth in emerging markets.
• Strong understanding of:
  • Fiber networks
  • Wireless technologies
  • Enterprise connectivity
  • Broadband services
• Experience working in African markets is highly desirable.

Key Skills and Competencies

• Strategic leadership skills.
• Strong commercial and financial understanding.
• Business transformation expertise.
• Telecommunications industry knowledge.
• Operational excellence.
• Revenue growth strategy development.
• Stakeholder management skills.
• Government and regulatory engagement.
• Decision-making under complex environments.
• Team building and leadership ability.
• Negotiation and influencing skills.
• Change management expertise.
• Strong analytical and problem-solving abilities.

Personal Attributes

• Results-driven and accountable.
• Entrepreneurial with strong execution skills.
• Highly adaptable to changing market conditions.
• A strategic thinker with practical implementation skills.
• Ethical with strong governance values.
• Resilient and capable of leading through uncertainty.
• Customer-focused and innovation-oriented.

Career Opportunity Benefits

• Lead a major telecommunications operation in Uganda.
• Drive digital transformation and connectivity expansion.
• Influence the future of broadband and enterprise connectivity.
• Work with regional technology professionals.
• Build large-scale telecom solutions impacting businesses and consumers.

Application Requirements

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