Manager – Wholesale Connectivity – MTN Uganda

Main Purpose of the Role

• International roaming business.
• Interconnect revenue.
• Carrier partnerships.
• Wholesale connectivity solutions.
• Network collaboration opportunities.

Key Responsibilities

• Develop and implement long-term strategies for Wholesale and Carrier Services.
• Align carrier relationship strategies with MTN Uganda’s overall business goals.
• Identify opportunities for revenue growth through roaming, interconnect, and wholesale connectivity services.
• Develop initiatives that improve operational efficiency and reduce costs.
• Monitor market trends and recommend strategies to strengthen MTN’s competitive position.

• Establish and maintain strong relationships with:
  • International telecom carriers.
  • National operators.
  • Regulatory authorities.
  • Service providers.
  • Industry partners.
• Manage relationships with key connectivity partners including carrier hubs and technology providers.
• Build partnerships that improve connectivity services and create business value.
• Represent MTN Uganda in carrier and industry engagements.

• Lead commercial negotiations for roaming and interconnect agreements.
• Manage partnerships with local and international roaming partners.
• Ensure agreements meet customer needs and business objectives.
• Identify opportunities for cost optimization and revenue enhancement.
• Review commercial terms to maximize profitability.
• Manage contract negotiations and partnership renewals.

• Drive growth of international roaming services.
• Develop strategies to increase roaming revenue and customer usage.
• Manage interconnect partnerships and agreements.
• Monitor roaming performance and identify improvement opportunities.
• Ensure efficient settlement processes between partners.
• Support revenue assurance through accurate billing and reconciliation.

• Monitor local and international telecommunications regulations.
• Ensure compliance with:
  • Uganda Communications Commission (UCC) requirements.
  • GSMA standards.
  • International Telecommunications Union (ITU) guidelines.
• Engage regulators on industry developments and policy matters.
• Ensure carrier operations comply with legal and regulatory obligations.

• Monitor the quality of roaming and interconnection services.
• Ensure high standards of connectivity and service reliability.
• Analyze customer requirements and develop solutions.
• Work with technical teams to resolve service challenges.
• Improve customer experience across international connectivity services.

• Ensure effective integration between MTN systems and partner networks.
• Support implementation of telecommunications protocols including:
  • SS7 signaling.
  • Diameter protocols.
  • Data exchange systems.
• Ensure system compatibility between MTN and carrier partners.
• Collaborate with technical teams on connectivity projects.

• Develop and manage the Wholesale Connectivity budget.
• Forecast revenue and expenditure requirements.
• Provide business assumptions for roaming and interconnect revenue planning.
• Monitor financial performance and return on investment.
• Identify opportunities for improving profitability.

• Lead cross-functional teams implementing carrier-related projects.
• Coordinate activities involving:
  • Network teams.
  • Finance departments.
  • Commercial teams.
  • Regulatory stakeholders.
  • External partners.
• Ensure projects are delivered within timelines and compliance requirements.
• Provide progress reports to management.

Required Qualifications

• Bachelor’s Degree in:
  • Business Administration.
  • Statistics.
  • Telecommunications.
  • Computer Science.
  • Related discipline.
• Postgraduate qualification in Marketing, Business, Telecommunications, or related field is an added advantage.

Required Experience

• Minimum of 5 years’ experience in a relevant area of specialization.
• Experience in:
  • Telecommunications industry.
  • Wholesale connectivity.
  • Interconnect management.
  • International roaming services.
  • Mobile network operations.
  • MVNO partnerships.
• Experience managing strategic partnerships and commercial negotiations is highly desirable.

Key Skills and Competencies

• Strong understanding of telecommunications networks and connectivity services.
• Knowledge of roaming and interconnect business models.
• Understanding of telecom regulations and industry standards.
• Strong commercial negotiation skills.
• Excellent analytical and problem-solving abilities.
• Budget planning and financial management skills.

• Strong organizational and coordination skills.
• Excellent interpersonal and relationship management skills.
• High attention to detail.
• Strategic thinking ability.
• Creativity and innovation.
• Strong task management skills.
• Ability to manage multiple priorities.
• Effective communication and presentation skills.

Career Growth Opportunities

• Telecommunications strategy.
• International carrier management.
• Digital connectivity solutions.
• Commercial telecom operations.
• Network partnerships.
• Wholesale business leadership.

• Senior Manager – Wholesale Services.
• Head of Carrier Relations.
• Director – Wholesale Business.
• Telecommunications Commercial Director.

How to Prepare Your CV for This Role

• Telecommunications operations.
• Wholesale connectivity.
• Roaming and interconnect management.
• Carrier relationship management.
• Commercial negotiations.
• Strategic partnerships.

• Wholesale Telecom Management.
• International Roaming.
• Interconnect Services.
• Carrier Relations.
• Telecom Regulatory Compliance.
• GSMA Standards.
• UCC Compliance.
• Network Partnerships.
• Commercial Strategy.
• Revenue Growth Management.
• Contract Negotiation.
• Budget Management.
• Project Leadership.

• Telecom companies worked with.
• Experience managing carrier relationships.
• Revenue growth achieved.
• Roaming/interconnect projects handled.
• Partnership negotiations completed.
• Regulatory compliance responsibilities.
• Cross-functional teams managed.

Cover Letter Tips

• Explain your telecommunications background.
• Highlight experience with roaming, interconnect, or wholesale services.
• Mention successful carrier partnerships or commercial negotiations.
• Demonstrate understanding of MTN Uganda’s connectivity business.
• Show ability to drive revenue growth and operational efficiency.
• Highlight leadership and stakeholder management skills.