Key Account Manager – Business Development Jobs in Uganda | MTN Uganda

About MTN Uganda

Job Summary

Key Responsibilities

• Develop and execute business development strategies aligned with MTN Mobile Money's commercial objectives.
• Identify and pursue new business opportunities across corporate and enterprise markets.
• Build, strengthen, and manage strategic relationships with key corporate customers and business partners.
• Develop innovative value propositions jointly with strategic partners to unlock new revenue opportunities.
• Promote MTN Mobile Money products and digital financial solutions across Uganda and other MTN operating markets where applicable.
• Expand MTN Mobile Money market penetration through strategic partnerships.

• Develop and implement corporate sales strategies to achieve business growth targets.
• Deliver revenue, profitability, and customer acquisition objectives.
• Grow product adoption across corporate customers.
• Increase Mobile Money transaction volumes and customer value.
• Drive cross-selling and upselling of MTN Mobile Money solutions.
• Optimize sales opportunities within key corporate accounts.

• Build and maintain long-term executive relationships with strategic accounts.
• Ensure high levels of customer satisfaction and retention.
• Understand customer business needs and provide tailored Mobile Money solutions.
• Conduct regular business reviews with key customers.
• Resolve customer issues through proactive engagement and stakeholder coordination.

• Lead and support Account Specialists and customer acquisition teams.
• Develop and manage the corporate sales budget.
• Ensure achievement of sales targets while maintaining customer satisfaction.
• Collaborate with Marketing, Operations, Product, and other sales teams to improve customer experience.
• Drive a high-performance sales culture focused on results and customer value.

Key Performance Indicators (KPIs)

• Revenue Growth from Business Partnerships
• Number of New Customers Acquired
• Product Uptake
• Transaction Value Growth
• Customer Satisfaction Levels
• Cross-selling of MTN Mobile Money Products
• Strategic Partnership Growth
• Customer Retention
• Sales Target Achievement

Qualifications

• Bachelor's Degree in:
  • Business Administration
  • Commerce
  • Marketing
  • Finance
  • Economics
  • Or another related business discipline.

Experience

• Minimum 5 years of experience in a sales management position within a multinational organization, ICT company, telecommunications, fintech, banking, or another highly competitive industry.

• At least 10 years of experience in relationship management, sales, marketing, or business development within the service industry.

Knowledge Requirements

• Enterprise Sales Management
• Mobile Money Ecosystem
• Fintech Industry
• Telecommunications Industry
• Business Development
• Corporate Relationship Management
• Sales Strategy
• Marketing Principles
• New Product Development
• Customer Lifecycle Management
• Business Processes
• Internal Policies and Procedures
• African Telecommunications Markets

Required Skills

• Commercial and financial acumen
• Strategic business planning
• Enterprise sales expertise
• Business development skills
• Project management
• Negotiation and influencing skills
• Relationship building
• Networking ability
• Excellent presentation skills
• Communication and interpersonal skills
• Customer relationship management
• Analytical and problem-solving skills
• Leadership and coaching skills
• Decision-making ability
• Ability to work under pressure
• Results orientation
• Accountability and ownership

Behavioural Competencies

• Leadership
• Customer Focus
• Strategic Thinking
• Results Orientation
• Coaching and Mentoring
• Accountability
• Initiative
• Analytical Thinking
• Problem Solving
• Collaboration
• Integrity
• Adaptability
• Professionalism

Why Join MTN Uganda?

• Career advancement within a multinational company.
• Exposure to enterprise sales and digital financial services.
• Professional learning and leadership development.
• Collaborative and innovative work environment.
• Opportunity to contribute to Uganda’s digital transformation and financial inclusion agenda.

How to Apply

• Submission of false academic documents or certifications will result in criminal prosecution.
• Any form of canvassing will lead to automatic disqualification.
• Applicants who do not receive feedback within 14 days after the closing date should consider their application unsuccessful.
• Female candidates are strongly encouraged to apply.