Key Account Manager – Government, NGOs & Faith-Based Organizations (FBOs) Jobs in Uganda | MTN Uganda

About MTN Uganda

Job Summary

Key Responsibilities

• Develop and implement sector-specific sales strategies aligned with MTN Mobile Money business objectives.
• Identify and pursue new business opportunities within Government Ministries, Departments and Agencies (MDAs), Local Governments, NGOs, UN agencies, donor-funded projects, and Faith-Based Organizations.
• Build strategic account plans for key institutional customers.
• Acquire new high-value customers and establish long-term strategic partnerships.
• Position MTN Mobile Money solutions within government digital transformation and financial inclusion initiatives.
• Deliver revenue, profitability, and transaction value targets for the assigned portfolio.
• Identify new revenue streams and business growth opportunities.

• Increase adoption of MTN Mobile Money products and enterprise payment solutions.
• Grow customer wallet share through cross-selling and upselling.
• Promote:
  • Enterprise Collections
  • Enterprise Bulk Payments
  • Merchant Payments
  • API Integrations
  • Loans & Savings Solutions
  • New Digital Wallet Solutions
• Drive transaction volume growth across assigned institutions.
• Achieve assigned sales and profitability targets.

• Build executive-level relationships with:
  • Permanent Secretaries
  • Accounting Officers
  • Chief Finance Officers
  • Procurement Managers
  • Programme Directors
  • Development Partners
  • Senior NGO Leadership
  • Faith-Based Organization Executives
• Conduct regular business reviews with strategic customers.
• Ensure high customer satisfaction and service excellence.
• Resolve customer issues through effective stakeholder engagement.
• Improve customer retention through proactive account management.
• Promote customer advocacy and long-term partnerships.

• Promote adoption of new Mobile Money products across assigned sectors.
• Support customer onboarding and training.
• Drive migration from cash to digital payment platforms.
• Identify opportunities for digital transformation using Mobile Money solutions.
• Monitor customer usage and recommend strategies to increase product utilization.

• Build strong relationships with:
  • Government Ministries
  • Regulatory Authorities
  • Local Governments
  • Development Partners
  • NGOs
  • Faith-Based Organizations
  • Industry Associations
• Collaborate with internal departments including:
  • Product Development
  • Technology
  • Legal
  • Compliance
  • Risk
  • Customer Experience
  • Operations
  • Marketing
• Support bid preparation, tender submissions, and Request for Proposal (RFP) responses.
• Represent MTN Mobile Money at conferences, stakeholder engagements, and industry events.

• Deliver assigned commercial and revenue targets.
• Maintain a healthy sales pipeline.
• Forecast sales performance accurately.
• Coach and mentor junior sales staff where applicable.
• Maintain CRM data accuracy and compliance with sales governance processes.
• Promote a customer-focused and high-performance sales culture.

Key Performance Indicators (KPIs)

• Revenue Growth
• Transaction Value Growth
• Gross Profit Achievement
• New Revenue Generated
• Strategic Accounts Acquired
• Portfolio Retention Rate
• Share of Wallet Growth
• Product Penetration
• Customer Satisfaction (NPS/CSAT)
• Sales Pipeline Coverage
• Forecast Accuracy
• Tender Success Rate

Qualifications

• Bachelor's Degree in:
  • Business Administration
  • Commerce
  • Economics
  • Marketing
  • Finance
  • Information and Communication Technology (ICT)
  • Or another related discipline.

Experience

• Minimum 5–7 years of professional experience in:
  • Enterprise Sales
  • Key Account Management
  • Business Development
  • Relationship Management
• Experience serving clients within:
  • Government
  • Education
  • Health
  • ICT
  • Telecommunications
  • Banking
  • Financial Services
  • Media
• Experience in Digital Financial Services, Fintech, Mobile Money, Banking, or Telecommunications is highly desirable.
• Proven experience managing complex enterprise sales cycles, commercial negotiations, and strategic accounts.

Knowledge Requirements

• Enterprise Sales Management
• Mobile Money Ecosystem
• Digital Financial Services
• Enterprise Payment Solutions
• Merchant Acquiring
• API Integrations
• CRM Platforms (Salesforce or equivalent)
• Sales Pipeline Management
• Proposal and Tender Management
• Financial Analysis
• Digital Transformation
• Government Procurement Processes
• Payment Ecosystems in Education, Health, and Media sectors
• Sector regulatory environments

Required Skills

• Strategic thinking and commercial acumen
• Business development expertise
• Consultative and solution selling skills
• Key account planning and management
• Negotiation and influencing skills
• Relationship building and networking
• Contract management
• Bid and proposal preparation
• Sales analytics and reporting
• Presentation and communication skills
• Financial analysis
• Customer relationship management
• Leadership and mentoring skills
• Problem-solving ability
• Collaboration and teamwork
• Innovation and continuous improvement
• Professional integrity and accountability

Why Join MTN Uganda?

• Career growth within a multinational organization.
• Exposure to enterprise digital financial services and Mobile Money innovation.
• Professional learning and leadership development.
• Collaborative and inclusive working environment.
• Opportunity to contribute to financial inclusion and digital transformation across Uganda.

How to Apply

• Submission of false academic documents or certifications will result in criminal prosecution.
• Any form of canvassing will lead to automatic disqualification.
• If you do not receive feedback within 14 days after the closing date, consider your application unsuccessful.
• Female candidates are strongly encouraged to apply.