Customer Experience Supervisor Job at MAMA Talents TV – Uganda

Job Title: Customer Experience Supervisor

Job Summary

Key Responsibilities

• Assign daily tasks and responsibilities to customer experience team members.
• Monitor staff performance and provide regular feedback.
• Ensure employees meet assigned workflow targets and operational expectations.
• Support staff development through guidance and coaching.
• Promote teamwork, accountability, and professionalism among employees.

• Ensure customers receive excellent service experiences.
• Handle customer complaints professionally and provide timely solutions.
• Monitor customer feedback and identify areas for service improvement.
• Ensure service standards are consistently maintained.
• Support staff in handling difficult customer interactions.

• Monitor daily workflow activities to ensure targets are achieved.
• Coordinate team activities to improve operational efficiency.
• Identify challenges affecting service delivery and recommend solutions.
• Resolve on-floor operational issues quickly and effectively.
• Ensure smooth daily operations within the customer experience department.

• Ensure employees follow company policies, procedures, and service guidelines.
• Promote compliance with workplace standards.
• Address operational issues in line with company procedures.
• Maintain professional conduct and service excellence.

• Maintain clear communication between staff, customers, and management.
• Provide updates on team performance and customer feedback.
• Coordinate with other departments to improve service delivery.
• Support management decisions through accurate operational information.

Qualifications and Requirements

• Bachelor’s Degree in Business Administration or a related field.

• Previous experience handling customer experience, customer service, or operations supervision.
• Experience managing teams and monitoring staff performance.
• Experience resolving customer complaints and improving service quality.
• Knowledge of customer service practices and operational procedures.

Required Skills and Competencies

• Strong customer service skills.
• Excellent communication abilities.
• Leadership and team management skills.
• Problem-solving and decision-making abilities.
• Ability to manage multiple tasks and priorities.
• Good interpersonal skills.
• Strong attention to detail.
• Ability to remain calm under pressure.
• Professional attitude when dealing with customers and employees.

Career Opportunities

• Customer experience management
• Operations supervision
• Team leadership
• Service quality improvement
• Business operations

• Senior Customer Experience Supervisor
• Customer Experience Manager
• Operations Manager
• Head of Customer Experience

How to Apply

Interview Preparation Tips for Customer Experience Supervisor Applicants

• Experience managing customer service teams.
• Handling difficult customers and complaints.
• Improving customer satisfaction levels.
• Monitoring employee performance.
• Managing workflow targets.
• Enforcing company policies professionally.
• Examples of resolving operational challenges.