Floor Manager Job at MAMA Talents TV – Uganda

Job Title: Floor Manager

Job Summary

Key Responsibilities

• Oversee daily floor activities and ensure smooth business operations.
• Act as the main point of contact for floor-related operational matters.
• Ensure a safe, clean, and organized environment for customers and employees.
• Monitor service delivery standards and identify opportunities for improvement.
• Resolve operational challenges quickly and effectively.
• Report operational issues and recommend practical solutions.

• Lead, motivate, and supervise sales attendants and floor staff.
• Assign daily duties and monitor employee performance.
• Ensure staff follow company procedures and service standards.
• Support staff training and onboarding activities.
• Participate in employee performance reviews and evaluations.
• Encourage teamwork, accountability, and professionalism.

• Ensure customers receive excellent service throughout their experience.
• Monitor customer interactions and service quality.
• Address customer concerns and support resolution of complaints.
• Create a positive shopping and service environment.
• Identify customer experience improvement opportunities.

• Monitor stock levels and ensure timely replenishment.
• Coordinate with relevant teams to prevent stock shortages.
• Support proper product display and availability.
• Report stock-related issues affecting customer experience.
• Assist in maintaining accurate stock records.

• Prepare daily sales and operational reports.
• Monitor floor performance and sales activities.
• Provide management with updates on operational performance.
• Track challenges, achievements, and improvement areas.
• Support decision-making through accurate reporting.

• Identify ways to improve operational efficiency.
• Recommend solutions to improve customer service delivery.
• Ensure compliance with company policies and procedures.
• Promote a culture of excellence and continuous improvement.

Qualifications and Requirements

• Bachelor’s Degree in:
  • Business Administration
  • Management
  • Marketing
  • Any related field

• Minimum of 2 years’ professional experience in a customer service supervisory role.
• Experience managing teams or supervising staff is an added advantage.
• Experience in retail, sales, customer experience, or operations management is preferred.

Required Skills and Competencies

• Strong leadership and staff management skills.
• Excellent customer service abilities.
• Good communication and interpersonal skills.
• Ability to supervise and motivate teams.
• Strong problem-solving skills.
• Ability to manage multiple tasks in a busy environment.
• Good reporting and organizational skills.
• Attention to detail and commitment to service excellence.
• Ability to work under pressure and meet operational targets.

Career Opportunities

• Customer experience management
• Retail and operations management
• Team leadership
• Sales supervision
• Business operations

• Senior Floor Manager
• Operations Manager
• Customer Experience Manager
• Branch Manager

How to Apply

Interview Preparation Tips for Floor Manager Applicants

• Experience supervising customer-facing teams.
• Managing daily operations and workflow.
• Handling customer complaints.
• Improving customer service standards.
• Monitoring staff performance.
• Managing stock availability.
• Preparing sales and operational reports.
• Examples of solving workplace challenges.