Airline Services / Operations Officer Job at Newrest – Uganda

Job Purpose

Key Responsibilities

• Ensure smooth communication between airline representatives and the Newrest operational unit.
• Receive, communicate, and follow up on airline instructions and service requirements.
• Share daily flight schedules with relevant departments on time.
• Maintain accurate records and archives of flight schedules and service information.
• Enter all flights and related services into the company system.
• Ensure regular updates of flight information within operational systems.

• Ensure compliance with company hygiene and food safety standards.
• Maintain cleanliness of the working area, refrigerators, and operational facilities.
• Monitor hygiene records and ensure all documentation is accurate and updated.
• Conduct regular checks on food quantity and quality in holding refrigerators.
• Ensure all operational activities meet health and safety requirements.

• Monitor airline catering services to ensure correct quantities and quality standards.
• Communicate additional requests, changes, and updates promptly.
• Coordinate with flight supervisors regarding special instructions, excess equipment, or offloading requirements.
• Ensure proper understanding and implementation of airline service instructions.

• Prepare, verify, edit, and print delivery notes accurately.
• Submit delivery documentation to the Finance Department within agreed timelines.
• Ensure proper billing procedures are followed.
• Support accurate recording of airline services provided.

• Collect cash payments for ad-hoc flights where required.
• Ensure collected payments are submitted to the Accounting Department within agreed timelines.
• Maintain accurate records of payments and transactions.

• Receive airline feedback, complaints, and comments.
• Communicate customer concerns to relevant departments.
• Follow up to ensure issues are addressed promptly.
• Maintain strong working relationships with airline representatives.
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Qualifications & Requirements

• Previous experience in airline operations, hospitality, catering, logistics, customer service, or related fields is an added advantage.
• Good understanding of operational coordination and customer service processes.
• Ability to work in a fast-paced aviation environment.

• Must be able to drive.
• Valid Driving Permit Class B is required.
• Class C or C1 driving permit is an added advantage.
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Key Skills & Competencies

• Excellent communication skills.
• Strong attention to detail.
• Good organizational and coordination skills.
• Ability to manage multiple tasks under pressure.
• Customer-focused approach.
• Knowledge of hygiene and safety standards.
• Good record keeping and documentation skills.
• Ability to work effectively with different departments.
• Problem-solving abilities.
• Teamwork and reliability.
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Career Opportunities

• Airline catering operations.
• Aviation logistics.
• Customer relationship management.
• Food safety and quality management.
• Airport service operations.
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How to Apply