Customer Service Administrator – Exports
CEVA Logistics
Uganda
Full time
Administration
Posted: May 30, 2026
5 months ago
69 views
Job Description
JOB DESCRIPTION – CUSTOMER SERVICE ADMINISTRATOR (EXPORTS) | CEVA LOGISTICS UGANDA
JOB SUMMARY
The Customer Service Administrator – Exports is responsible for coordinating end-to-end export shipment operations, ensuring accurate documentation, regulatory compliance, and high-quality customer service. The role focuses on efficient cargo handling, timely communication with stakeholders, and smooth execution of export logistics processes.
KEY RESPONSIBILITIES
Export Operations Coordination
- Oversee receiving and processing of export cargo in compliance with SOPs
- Execute daily export planning and shipment allocation for timely dispatch
- Ensure cargo handling efficiency, security, and compliance standards
Customer Service Management
- Act as the main contact for export customers
- Provide shipment tracking updates, delays, and delivery confirmations
- Handle customer inquiries, complaints, and resolve issues promptly
Documentation & Compliance
- Ensure accurate preparation, verification, and maintenance of shipment files
- Maintain 100% data accuracy in Transport Management Systems
- Ensure compliance with customs regulations, export procedures, and company policies
Stakeholder Coordination
- Liaise with carriers, customs agents, terminals, transporters, and overseas offices
- Ensure smooth cargo movement and timely shipment execution
Reporting & Administration
- Prepare and submit timely operational reports
- Process invoices and supporting documents for clients and internal teams
- Maintain proper filing and record-keeping of all shipment documents
Process Improvement
- Identify causes of delays and operational inefficiencies
- Recommend improvements to enhance service delivery and performance
REQUIREMENTS
- Bachelor’s degree in Logistics, Supply Chain Management, Procurement, Business Administration, or related field
- Minimum 2 years’ experience in clearing & forwarding or logistics operations
- Strong knowledge of export documentation and international shipping processes
- Excellent communication and customer service skills
- Ability to work under pressure and meet strict deadlines
- Strong attention to detail and computer proficiency
- High integrity, self-driven, and team-oriented
About Company
CEVA Logistics
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Job Overview
- Job Type: Full time
- Experience Level: Intermediate
- Education Level: Masters
- Vacancies: 1
- Category: Administration
- Location: Uganda
- Application: External Website
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