Customer Care Consultant
KCB Bank Uganda
Uganda
Full time
Administration
Posted: Jun 30, 2026
4 months ago
67 views
Job Description
Customer Service Officer Job at KCB Bank Uganda
Organization: KCB Bank Uganda
Position: Customer Service Officer
Employment Type: Full-Time
Application Deadline: Not specified
Position: Customer Service Officer
Employment Type: Full-Time
Application Deadline: Not specified
About KCB Bank Uganda
KCB Bank Uganda is a leading commercial bank offering a wide range of financial products and services including savings, loans, cards, and transactional banking solutions. The bank is committed to delivering excellent customer experience, innovation, and financial inclusion across Uganda.
Job Purpose
The Customer Service Officer will provide front-line customer support, promote bank products, handle customer requests, ensure service quality, and maintain efficient branch operations while upholding the bank’s standards and compliance requirements.
Key Responsibilities
Customer Service & Sales
- Cross-sell all bank products and services
- Attend to customer inquiries and log them in the ECRM system
- Resolve customer complaints and minimize escalations
- Promote excellent customer experience at all times
Card & Service Requests Processing
- Receive and analyze applications for ATM cards, credit cards, and cheque books
- Prepare accurate recommendations within set turnaround times (TAT)
- Ensure proper processing of customer requests
Documentation & Compliance
- Maintain custody and proper documentation of all blank forms
- Rectify irregularities highlighted in audit reports within customer service areas
- Ensure compliance with bank policies and procedures
Revenue & Reporting
- Ensure 100% collection of revenues for services rendered
- Prepare and submit accurate reports on time
- Maintain proper record-keeping and documentation
Branch Operations Support
- Ensure availability of stationery for customers
- Maintain cleanliness of the banking hall
- Support smooth branch operations as required
Additional Duties
- Perform any other duties assigned from time to time
Requirements
Applicants should possess:
- A university degree in a relevant business discipline
- Professional qualification in General Banking is an added advantage
- At least 1 year of banking experience is an advantage
Key Competencies
- Strong customer service skills
- Good knowledge of banking products and services
- Excellent communication and interpersonal skills
- Strong teamwork abilities
- High attention to detail
- Self-driven and flexible
- Passion for performance and results
- Open to innovation and new ideas in a dynamic environment
Why Join KCB Bank Uganda?
Working with KCB Bank offers the opportunity to:
- Build a career in one of East Africa’s leading banks
- Gain experience in customer service and retail banking
- Work in a performance-driven and innovative environment
- Develop strong financial services expertise
How to Apply
Interested candidates should apply via the official application link:
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About Company
KCB Bank Uganda
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Job Overview
- Job Type: Full time
- Experience Level: Intermediate
- Education Level: Bachelors
- Vacancies: 1
- Category: Administration
- Location: Uganda
- Application: External Website
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