COUNTRY MANAGER UGANDA – UGANDA AIRLINES

About Uganda Airlines

Job Summary

Key Responsibilities

1. Domestic Passenger Sales Management

• Lead passenger sales activities across Uganda.
• Develop and implement sales plans, budgets, and market growth strategies.
• Drive achievement of passenger revenue and sales targets.
• Increase market share through effective commercial initiatives.
• Monitor performance across:
  • Direct sales channels
  • Corporate sales
  • Travel agencies
  • Airport sales
  • Online sales platforms
  • Ticketing offices
• Develop local sales campaigns to attract new customers.
• Ensure sales activities align with Uganda Airlines commercial policies.

2. Travel Trade and Agency Management

• Manage relationships with:
  • Travel agencies
  • Tour operators
  • Travel consolidators
  • Industry partners
• Monitor agency sales performance and productivity.
• Support travel trade promotions and incentive programs.
• Ensure travel partners comply with airline sales procedures.
• Strengthen partnerships that increase ticket sales.

3. Corporate and Government Sales Development

• Develop relationships with:
  • Corporate organizations
  • Government institutions
  • NGOs
  • Universities and educational institutions
  • Diplomatic missions
• Manage key corporate accounts.
• Support corporate travel agreements.
• Monitor customer retention and account performance.
• Identify opportunities for business growth.

4. Direct Sales and Market Growth

• Drive growth through:
  • Website sales
  • Mobile sales channels
  • Airport ticket offices
  • Call centres
  • Direct customer channels
• Coordinate market activation activities.
• Support promotional campaigns and customer engagement initiatives.
• Work with marketing teams to improve brand visibility.

5. Ticketing and Reservation Operations

• Oversee ticketing and reservation support activities.
• Monitor:
  • Ticket sales
  • EMD sales
  • Ancillary services
  • Refund processing
  • Customer booking support
• Ensure proper use of reservation systems.
• Maintain compliance with fare rules and ticketing procedures.
• Support operations during schedule changes and disruptions.

6. Revenue Accountability and Financial Controls

• Monitor daily sales reporting and reconciliation.
• Ensure accountability for:
  • Cash collections
  • Card payments
  • Mobile money transactions
  • Bank deposits
• Identify and report revenue risks.
• Support revenue protection measures.
• Ensure accurate sales documentation and reporting.

7. Customer Service and Passenger Experience

• Maintain excellent customer service standards.
• Handle escalated passenger concerns.
• Support customer communication during operational disruptions.
• Promote a positive Uganda Airlines customer experience.
• Ensure professional passenger support across all sales channels.

8. Market Intelligence and Competition Analysis

• Monitor competitor:
  • Pricing strategies
  • Routes
  • Promotions
  • Market activities
• Provide commercial insights to management.
• Support demand forecasting.
• Identify new market opportunities.

9. Team Leadership and Performance Management

• Supervise sales and customer support teams.
• Monitor employee productivity and performance.
• Provide coaching and mentorship.
• Support staff training and development.
• Ensure compliance with airline commercial procedures.

• Sales Manager
• Domestic Sales Officers
• Ticketing Supervisors
• Global Call Centre Supervisor

10. Reporting and Commercial Analysis

• Prepare sales performance reports.
• Analyze market growth trends.
• Monitor:
  • Route performance
  • Sales contribution
  • Customer acquisition
  • Revenue performance
• Support strategic commercial decision-making.
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Qualifications and Experience

• Bachelor’s Degree in:
  • Aviation Management
  • Business Administration
  • Marketing
  • Commerce
  • Economics
  • Tourism
  • Related field

• Master’s Degree is an added advantage.
• Professional commercial or IATA training is highly desirable.
• 
  

Professional Experience

• Minimum 7 years’ experience in:
  • Passenger sales
  • Airline commercial operations
  • Travel trade management
  • Corporate sales
  • Ticketing operations
• At least 3 years’ experience in:
  • Sales leadership
  • Market management
  • Commercial supervision

• Amadeus Altea
• Global Distribution Systems (GDS)
• BSP environments
• Airline reservation systems
• 
  

Core Competencies

• Strong sales leadership ability.
• Revenue growth mindset.
• Market development skills.
• Business strategy execution.
• Commercial analysis capability.

• Strong stakeholder engagement skills.
• Corporate account management.
• Travel trade relationship building.
• Negotiation skills.

• Team management.
• Staff coaching and development.
• Performance management.
• Strategic thinking.

• Customer-focused.
• Results-oriented.
• Professional integrity.
• Strong decision-making ability.
• Excellent communication skills.
• Ability to work in a dynamic aviation environment.
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Career Opportunity

How to Apply

• Airline sales management
• Corporate sales
• Travel trade relationships
• Revenue growth
• Ticketing and reservation systems
• Commercial leadership
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