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UGANDA AIRLINES

Country Manager-Uganda

UGANDA AIRLINES

Uganda Full time Administration
Posted: Jul 10, 2026 3 weeks ago 62 views

Job Description

 

COUNTRY MANAGER UGANDA – UGANDA AIRLINES

Uganda Airlines
Location: Kampala, Uganda
Job Type: Full Time
Sector: Aviation / Airline Operations / Sales & Commercial Management
Department: Passenger Sales & Commercial Operations

About Uganda Airlines

Uganda Airlines is Uganda’s national carrier committed to providing reliable air transport services, connecting Uganda to regional and international destinations while promoting tourism, trade, and economic growth.
The airline focuses on delivering excellent passenger experiences, strengthening commercial performance, expanding market reach, and providing world-class aviation services.
Uganda Airlines is seeking an experienced commercial leader to oversee passenger sales activities, strengthen market performance, and drive revenue growth within Uganda.

Job Summary

The Country Manager Uganda will lead and coordinate Uganda Airlines’ passenger sales operations within the Ugandan market to maximize passenger revenue, increase market share, grow customer acquisition, and improve commercial profitability.
The role is responsible for managing domestic sales strategy, corporate relationships, travel trade partnerships, ticketing operations, reservations support, customer engagement, and sales performance monitoring.
The successful candidate will work closely with internal departments including Revenue Management, Ticketing & Reservations, Customer Experience, Finance, Airport Services, Commercial Systems, and Brand & Advertising teams to strengthen Uganda Airlines’ commercial presence.

Key Responsibilities

1. Domestic Passenger Sales Management

The Country Manager will:
  • Lead passenger sales activities across Uganda.
  • Develop and implement sales plans, budgets, and market growth strategies.
  • Drive achievement of passenger revenue and sales targets.
  • Increase market share through effective commercial initiatives.
  • Monitor performance across:
    • Direct sales channels
    • Corporate sales
    • Travel agencies
    • Airport sales
    • Online sales platforms
    • Ticketing offices
  • Develop local sales campaigns to attract new customers.
  • Ensure sales activities align with Uganda Airlines commercial policies.

2. Travel Trade and Agency Management

Responsibilities include:
  • Manage relationships with:
    • Travel agencies
    • Tour operators
    • Travel consolidators
    • Industry partners
  • Monitor agency sales performance and productivity.
  • Support travel trade promotions and incentive programs.
  • Ensure travel partners comply with airline sales procedures.
  • Strengthen partnerships that increase ticket sales.

3. Corporate and Government Sales Development

The Country Manager will:
  • Develop relationships with:
    • Corporate organizations
    • Government institutions
    • NGOs
    • Universities and educational institutions
    • Diplomatic missions
  • Manage key corporate accounts.
  • Support corporate travel agreements.
  • Monitor customer retention and account performance.
  • Identify opportunities for business growth.

4. Direct Sales and Market Growth

Key duties include:
  • Drive growth through:
    • Website sales
    • Mobile sales channels
    • Airport ticket offices
    • Call centres
    • Direct customer channels
  • Coordinate market activation activities.
  • Support promotional campaigns and customer engagement initiatives.
  • Work with marketing teams to improve brand visibility.

5. Ticketing and Reservation Operations

Responsibilities include:
  • Oversee ticketing and reservation support activities.
  • Monitor:
    • Ticket sales
    • EMD sales
    • Ancillary services
    • Refund processing
    • Customer booking support
  • Ensure proper use of reservation systems.
  • Maintain compliance with fare rules and ticketing procedures.
  • Support operations during schedule changes and disruptions.

6. Revenue Accountability and Financial Controls

The role will:
  • Monitor daily sales reporting and reconciliation.
  • Ensure accountability for:
    • Cash collections
    • Card payments
    • Mobile money transactions
    • Bank deposits
  • Identify and report revenue risks.
  • Support revenue protection measures.
  • Ensure accurate sales documentation and reporting.

7. Customer Service and Passenger Experience

Responsibilities include:
  • Maintain excellent customer service standards.
  • Handle escalated passenger concerns.
  • Support customer communication during operational disruptions.
  • Promote a positive Uganda Airlines customer experience.
  • Ensure professional passenger support across all sales channels.

8. Market Intelligence and Competition Analysis

The Country Manager will:
  • Monitor competitor:
    • Pricing strategies
    • Routes
    • Promotions
    • Market activities
  • Provide commercial insights to management.
  • Support demand forecasting.
  • Identify new market opportunities.

9. Team Leadership and Performance Management

Responsibilities include:
  • Supervise sales and customer support teams.
  • Monitor employee productivity and performance.
  • Provide coaching and mentorship.
  • Support staff training and development.
  • Ensure compliance with airline commercial procedures.
Direct Reports:
  • Sales Manager
  • Domestic Sales Officers
  • Ticketing Supervisors
  • Global Call Centre Supervisor

10. Reporting and Commercial Analysis

The Country Manager will:
  • Prepare sales performance reports.
  • Analyze market growth trends.
  • Monitor:
    • Route performance
    • Sales contribution
    • Customer acquisition
    • Revenue performance
  • Support strategic commercial decision-making.

Qualifications and Experience

Academic Qualifications
Applicants should have:
  • Bachelor’s Degree in:
    • Aviation Management
    • Business Administration
    • Marketing
    • Commerce
    • Economics
    • Tourism
    • Related field
Additional qualifications:
  • Master’s Degree is an added advantage.
  • Professional commercial or IATA training is highly desirable.

Professional Experience

Candidates should have:
  • Minimum 7 years’ experience in:
    • Passenger sales
    • Airline commercial operations
    • Travel trade management
    • Corporate sales
    • Ticketing operations
  • At least 3 years’ experience in:
    • Sales leadership
    • Market management
    • Commercial supervision
Experience with the following is highly desirable:
  • Amadeus Altea
  • Global Distribution Systems (GDS)
  • BSP environments
  • Airline reservation systems

Core Competencies

Successful candidates should demonstrate:
Commercial Skills
  • Strong sales leadership ability.
  • Revenue growth mindset.
  • Market development skills.
  • Business strategy execution.
  • Commercial analysis capability.
Relationship Management
  • Strong stakeholder engagement skills.
  • Corporate account management.
  • Travel trade relationship building.
  • Negotiation skills.
Leadership Skills
  • Team management.
  • Staff coaching and development.
  • Performance management.
  • Strategic thinking.
Personal Attributes
  • Customer-focused.
  • Results-oriented.
  • Professional integrity.
  • Strong decision-making ability.
  • Excellent communication skills.
  • Ability to work in a dynamic aviation environment.

Career Opportunity

The Country Manager Uganda position offers an opportunity to lead Uganda Airlines’ commercial growth by expanding passenger sales, strengthening partnerships, improving customer experience, and contributing to the success of Uganda’s national airline.

How to Apply

Interested and qualified candidates should submit applications through the official Uganda Airlines recruitment platform.
Application Link: CLICK HERE TO APPLY
Applicants should highlight experience in:
  • Airline sales management
  • Corporate sales
  • Travel trade relationships
  • Revenue growth
  • Ticketing and reservation systems
  • Commercial leadership

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About Company

UGANDA AIRLINES

UGANDA AIRLINES

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: Administration
  • Location: Uganda
  • Application: External Website

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