COMMERCIAL MANAGER – AFRICA GLOBAL LOGISTICS (AGL)

About Africa Global Logistics

• Freight forwarding
• Clearing and forwarding
• Transport solutions
• Supply chain management
• Contract logistics
• Customized business solutions

Job Summary

Key Responsibilities

1. Market Intelligence and Business Analysis

• Conduct regular market research with the marketing team.
• Identify market changes, competitor strategies, and industry trends.
• Provide insights on customer needs and business opportunities.
• Analyze market attractiveness and competitive positioning.
• Evaluate company strengths and weaknesses compared to competitors.
• Develop strategies to increase market share and profitability.
• Prepare reliable market reports, statistics, and action plans.
• Develop expertise in CRM and reporting systems to generate sales reports.
• Lead customer satisfaction surveys and develop customized solutions based on feedback.

2. Commercial Strategy and Sales Growth

• Develop and execute commercial strategies to grow business across:
  • Logistics solutions
  • Freight forwarding
  • Clearing services
  • Transit services
  • Supply chain solutions
• Review and adjust sales strategies based on market conditions.
• Identify target customers and manage the sales process.
• Develop action plans to improve competitiveness in:
  • Service quality
  • Pricing
  • Customer experience
  • Operational efficiency
• Work closely with operations and support departments to deliver customer solutions.
• Provide guidance during:
  • Customer tenders
  • Business reviews
  • Strategic customer engagements
• Manage quotation processes and improve:
  • Response time
  • Conversion rates
  • Sales performance
• Build strong relationships with customers, partners, and industry stakeholders.

3. Commercial Team Management

• Lead and manage the commercial team.
• Ensure sales targets and performance objectives are achieved.
• Monitor team performance through relevant business metrics.
• Identify performance gaps and implement improvement plans.
• Coach, mentor, and train commercial team members.
• Develop team knowledge and sales capabilities.
• Continuously improve personal commercial and technical expertise.

4. Customer and Key Account Management

• Monitor profitability performance of customer accounts.
• Support customer retention and relationship management.
• Participate in debt recovery initiatives.
• Monitor customer satisfaction levels.
• Attend monthly and quarterly Key Performance Indicator (KPI) reviews with key accounts.
• Identify growth opportunities within existing accounts.
• Support regional and global customer opportunities.
• Provide input for Requests for Quotations (RFQs).
• Monitor contract compliance and escalate issues when necessary.
• Prepare timely monthly commercial reports.

5. Business Development and Partnerships

• Identify new business opportunities.
• Develop relationships with key market players.
• Build networks within the logistics and supply chain industry.
• Convert market opportunities into profitable business solutions.
• Support company growth through strategic partnerships.
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Qualifications and Requirements

Education Qualifications

• University Degree in:
  • Business Administration
  • Marketing
  • Engineering
  • Logistics
  • Supply Chain Management
  • Related field
• Knowledge of logistics, clearing, and forwarding operations.
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Professional Experience

• Minimum 5 years of experience in business development, sales, or commercial roles.
• Experience in:
  • Logistics industry
  • Freight forwarding
  • Supply chain management
  • Transport services
  • Business solutions
• Proven ability to develop commercial strategies and achieve sales targets.
• Experience managing customer relationships and key accounts.
• Ability to translate operational concepts into business solutions.
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Skills and Competencies

• Business development.
• Sales strategy.
• Market analysis.
• Customer relationship management.
• Negotiation.
• Contract management.
• Revenue growth strategies.
• 
  

• Strong business judgment.
• Excellent organizational skills.
• Leadership and team management ability.
• Strategic thinking.
• Decision-making skills.
• Ability to work under pressure and meet deadlines.

• Excellent computer skills.
• Experience using CRM tools.
• Basic accounting knowledge.
• Ability to analyze sales and financial reports.
• Strong reporting skills.

Communication Requirements

• Excellent written and spoken English.
• Knowledge of French is an added advantage.
• Strong presentation and negotiation skills.
• Ability to communicate effectively with customers and internal teams.
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Personal Attributes

• Entrepreneurial.
• Honest and trustworthy.
• Decisive.
• Proactive.
• Firm and results-oriented.
• Strong in interpersonal relationships.
• Committed to achieving targets.
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Career Opportunity

How to Apply

• Logistics sales
• Business development
• Supply chain solutions
• Customer relationship management
• Commercial leadership
• Market expansion
• 
  

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