Key Account Manager – Africa Global Logistics (AGL)

Job Title
Key Account Manager
Company
Africa Global Logistics (AGL)
Job Overview
Africa Global Logistics (AGL) is seeking an experienced and results-oriented Key Account Manager to manage strategic customer relationships, drive business growth, and ensure excellent service delivery. The successful candidate will identify growth opportunities, develop account management strategies, maintain strong client relationships, and collaborate with internal teams to deliver customer-focused logistics solutions. This role is ideal for professionals with experience in logistics, freight forwarding, supply chain, shipping, or transportation sales.
Key Responsibilities
Business Growth

• Analyze and profile client accounts based on performance, value, and growth potential.
• Prepare periodic client performance reports.
• Identify customer needs and deliver exceptional customer service.
• Develop and implement key account management strategies.
• Conduct customer satisfaction surveys and recommend service improvements.
• Develop pricing structures for strategic clients.
• Resolve customer complaints and disputes professionally.
• Conduct regular account performance reviews.
• Monitor market trends and adjust sales strategies accordingly.
• Visit existing and prospective clients to identify new business opportunities.
• Prepare and submit weekly sales reports to management.

Cross-Functional Collaboration

• Work closely with Operations, Customer Service, and Finance teams to ensure efficient service delivery.
• Participate in planning meetings to align customer requirements with operational capabilities.
• Maintain accurate customer information and sales pipeline updates within the CRM system.

Reporting & Performance Management

• Prepare weekly and monthly sales pipeline reports.
• Monitor conversion rates and customer engagement.
• Ensure accurate CRM reporting for management decision-making.
• Track Key Performance Indicators (KPIs) including TEU volumes, gross margins, and customer retention.

Qualifications

• Bachelor's Degree in Business, Marketing, Sales, Logistics, Supply Chain Management, or a related field.
• Diploma in Sales and Marketing is an added advantage.
• Master's Degree in Marketing is an added advantage.
• CIMA qualification is an added advantage.
• Knowledge of the freight forwarding and logistics industry.

Experience

• Minimum 5 years of sales experience, preferably in logistics, freight forwarding, shipping, transportation, or supply chain management.

Required Skills

• Key Account Management
• Business Development
• Freight Forwarding Knowledge
• Logistics Sales
• Customer Relationship Management (CRM)
• Sales Reporting
• Strategic Planning
• Market Analysis
• Pricing Strategy Development
• Negotiation Skills
• Customer Retention
• Communication Skills
• Relationship Management
• Financial Awareness
• Presentation Skills
• Time Management
• Problem Solving
• Microsoft Office Applications

Personal Attributes

• Entrepreneurial mindset
• Commercial awareness
• Results-oriented
• Strategic thinker
• Customer-focused
• Resilient and adaptable
• Self-motivated
• High integrity
• Strong interpersonal skills
• Team player
• Professional appearance
• Proactive attitude

Why Join Africa Global Logistics?

• Work with one of the world's leading logistics and freight forwarding companies.
• Competitive salary and attractive employee benefits.
• Excellent opportunities for career growth and professional development.
• Gain exposure to international logistics, shipping, and supply chain operations.
• Join a collaborative and high-performance work environment.

How to Apply
Interested candidates should submit their application through the official Africa Global Logistics recruitment portal before the application deadline.
Apply Here: https://career5.successfactors.eu/career?company=aglgroup