Key Account Manager – Africa Global Logistics (AGL)

Key Responsibilities

• Analyze and profile client accounts based on performance, value, and growth potential.
• Prepare periodic reports on client performance and account development.
• Identify the key needs of strategic customers and ensure delivery of exceptional customer service.
• Develop and implement effective key account management strategies.
• Conduct customer satisfaction surveys and recommend improvements.
• Develop pricing structures for key clients.
• Resolve customer disputes and maintain strong relationships to improve retention.
• Conduct regular account reviews and performance evaluations.
• Monitor market trends and adapt strategies to respond to changing business conditions.
• Conduct client visits to existing and potential customers.
• Generate and submit weekly sales reports to management.

Cross-Functional Collaboration

• Work closely with Operations, Customer Service, and Finance teams to ensure smooth service delivery and profitability.
• Participate in internal planning meetings to align customer requirements with operational capabilities and trade lane capacities.
• Support CRM system implementation by recording customer interactions and updating sales pipeline stages.
• Ensure effective communication between customers and internal departments.

Reporting and Performance Management

• Prepare weekly and monthly reports on:
  • Sales pipeline performance
  • Customer activities
  • Conversion rates
  • Account growth
• Maintain accurate CRM data entry and reporting.
• Track key business performance indicators including:
  • TEU volumes
  • Gross margins
  • Customer retention rates
• Provide insights to support management decision-making.

Educational Requirements

• Minimum undergraduate qualification.
• Bachelor's Degree in:
  • Business Administration
  • Marketing
  • Sales
  • Logistics
  • Supply Chain Management
  • Related field
• Master's Degree in Marketing is an added advantage.
• CIMA qualification is an added advantage.

Experience Requirements

• Minimum 5 years of experience in sales, business development, or account management.
• Experience within the logistics, freight forwarding, shipping, transportation, or supply chain industry is highly preferred.

Required Skills

• Key Account Management
• Business Development
• Sales Strategy Development
• Logistics and Freight Forwarding Knowledge
• Customer Relationship Management (CRM)
• Client Retention Strategies
• Pricing and Negotiation Skills
• Market Analysis
• Sales Reporting
• Strategic Planning
• Financial Awareness
• Problem Solving
• Communication Skills
• Presentation Skills
• Microsoft Office Applications

Core Competencies

• Entrepreneurial and commercially minded.
• Results-driven with strong accountability.
• Strategic and analytical thinker.
• Customer-focused with a partnership mindset.
• Resilient and adaptable.
• Self-motivated and proactive.
• Collaborative and team-oriented.

Personal Attributes

• Self-driven.
• Resilient.
• Results-oriented.
• High level of integrity.
• Strong interpersonal skills.
• Professional and presentable.
• Team player.
• Proactive approach to work.

Why Join Africa Global Logistics?

• Opportunity to work with a leading global logistics and supply chain organization.
• Exposure to international freight forwarding operations.
• Career growth and professional development opportunities.
• Work in a dynamic and customer-focused environment.
• Opportunity to contribute to business growth and strategic partnerships.

How to Apply