Branch Manager – Kireka
UNIFI
Uganda
Full time
Administration
Posted: Aug 08, 2026
1 month ago
50 views
Job Description
Branch Manager – Kireka
Employer: Unifi
Location: Kireka, Uganda
Job Category: Administrative
Employment Type: Full Time
Location: Kireka, Uganda
Job Category: Administrative
Employment Type: Full Time
About Unifi
Boldly different. Fiercely human. Proudly African.
Unifi is a rapidly growing financial services company providing simple and accessible personal loans through online, mobile, and branch channels.
The company operates across several African markets, including Uganda, Zambia, Kenya, South Africa, and Tanzania, combining technology, data analytics, and customer-focused service to deliver financial solutions.
Job Summary
Unifi is seeking a Branch Manager – Kireka to take overall responsibility for branch performance, team leadership, customer service, credit processes, collections, compliance, and daily branch operations.
The Branch Manager will report to the Operations Assistant and will be responsible for ensuring the branch consistently achieves its targets while delivering fast, clear, respectful, and effective service to customers.
This is a hands-on leadership role requiring someone who can lead from the front, coach employees, solve problems quickly, and maintain high operational standards.
Key Responsibilities
1. Branch Performance and Target Management
- Take ownership of overall branch performance.
- Understand branch targets and drive the team to achieve them consistently.
- Monitor performance and identify areas requiring improvement.
- Take quick corrective action when performance falls below expectations.
- Report branch performance accurately and transparently.
- Escalate potential problems early and recommend practical solutions.
2. Team Leadership and Development
- Lead, develop, and hold team members accountable for their performance.
- Set clear performance and service standards.
- Coach employees regularly and provide constructive feedback.
- Build a high-performing team focused on excellent customer service.
- Onboard and induct new employees.
- Ensure new team members are properly prepared before interacting with customers.
- Maintain a positive, energetic, and performance-driven branch culture.
3. Customer Service
- Ensure customers receive fast, clear, and simple service.
- Maintain high standards of customer care.
- Resolve escalated customer complaints quickly and respectfully.
- Take ownership of customer issues and ensure they are followed through to resolution.
- Ensure customers are treated with dignity throughout the lending process.
4. Credit and Loan Management
- Approve loans in accordance with established credit guidelines.
- Ensure loan approvals are accurate, efficient, and compliant.
- Understand the terms customers are committing to and ensure appropriate processes are followed.
- Maintain strong knowledge of credit, lending procedures, and basic financial concepts.
5. Collections Management
- Take ownership of branch-level collections.
- Keep up to date with overdue accounts.
- Follow up on overdue accounts promptly.
- Work with customers to identify appropriate solutions where possible.
- Monitor collection performance and take action to improve results.
6. Branch Operations and Compliance
- Maintain a clean, disciplined, and efficient branch operation.
- Ensure high standards in:
- Cash handling
- Compliance
- Credit processes
- Branch administration
- Record keeping
- Ensure branch procedures are followed consistently.
- Maintain operational accuracy and accountability.
Required Qualifications and Experience
Applicants should have:
- A Degree in Banking, Finance, Business Administration, Marketing, or another related commercial field is advantageous.
- 3–5 years of experience in a customer-facing environment.
- At least 1 year of experience leading or supervising a team.
- A proven record of consistently achieving performance and sales targets.
- Good understanding of credit, lending processes, and basic financial concepts.
- Excellent communication skills.
- Ability to communicate clearly, directly, respectfully, and calmly under pressure.
- Strong organisational and disciplinary skills.
- Ability to follow processes accurately and hold team members accountable to the same standards.
- Fluency in English.
- Willingness to work shifts, weekends, or rotational standby arrangements when required.
Ideal Candidate Profile
The ideal Branch Manager should be a target-driven, customer-focused, and hands-on leader who is comfortable working in a fast-paced financial services environment.
Candidates with experience in microfinance, banking, digital lending, consumer finance, credit operations, sales, collections, or customer service management may have a strong advantage.
The successful candidate should demonstrate ownership, initiative, resilience, strong people-management skills, and the ability to identify problems and implement practical solutions quickly.
How to Apply
Interested and qualified candidates should submit their application through Unifi's official recruitment portal.
Who Should Apply?
This opportunity is suitable for Branch Managers, Assistant Branch Managers, Banking Officers, Credit Officers, Loan Officers, Sales Supervisors, Customer Service Managers, Microfinance Officers, Collections Supervisors, and Financial Services Team Leaders with relevant leadership and customer-facing experience.
About Company
UNIFI
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Job Overview
- Job Type: Full time
- Experience Level: Intermediate
- Education Level: Bachelors
- Vacancies: 1
- Category: Administration
- Location: Uganda
- Application: External Website
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