Branch Manager – Iganga | UNIFI Uganda

• Take full ownership of branch performance and ensure the achievement of business targets.
• Monitor branch productivity and implement strategies to improve performance.
• Identify operational challenges and implement practical solutions.
• Report branch performance accurately and proactively escalate emerging issues.

• Lead, motivate, coach, and develop branch employees.
• Set clear performance expectations and hold team members accountable.
• Conduct daily coaching sessions and performance reviews.
• Recruit, onboard, and support new employees to ensure successful integration.
• Foster a positive, energetic, and high-performing workplace culture.

• Ensure customers receive fast, professional, and efficient service.
• Resolve escalated customer complaints promptly and effectively.
• Promote a customer-centric culture focused on dignity, respect, and problem-solving.
• Build lasting relationships that enhance customer satisfaction and loyalty.

• Review and approve loans in accordance with established credit policies and lending guidelines.
• Ensure customers fully understand loan products and repayment obligations.
• Monitor portfolio quality and support responsible lending practices.

• Take ownership of branch collections and overdue accounts.
• Follow up on delinquent accounts promptly.
• Work with customers to identify suitable repayment solutions while protecting the institution's portfolio quality.

• Maintain high standards of branch administration and operational discipline.
• Ensure accurate cash handling and financial controls.
• Monitor compliance with company policies, credit procedures, and regulatory requirements.
• Promote operational efficiency and continuous improvement.

• Bachelor's Degree in Banking, Finance, Business Administration, Marketing, or a related commercial field.
• 3–5 years of experience in a customer-facing environment.
• At least 1 year of experience leading or supervising a team.
• Proven track record of consistently achieving business targets.
• Good understanding of credit management, lending processes, and financial concepts.
• Fluency in English.
• Willingness to work shifts, weekends, or rotational standby schedules where required.

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Customer relationship management expertise.
• Credit assessment and lending knowledge.
• Collections and portfolio management skills.
• Financial analysis and decision-making abilities.
• Strong organizational and administrative skills.
• Problem-solving and critical thinking.
• Performance management and staff coaching.
• High integrity, accountability, and professionalism.
• Ability to work under pressure and meet deadlines.
• Commitment to continuous improvement and operational excellence.

• Senior Branch Manager
• Area Manager
• Regional Manager
• Operations Manager
• Credit Manager
• Business Development Manager
• Customer Experience Manager
• Regional Operations Manager
• Country Operations Manager

• Research UNIFI Uganda, its products, services, and customer-focused approach.
• Prepare examples demonstrating leadership, target achievement, and team management.
• Review credit assessment, loan approval processes, and collections management.
• Be ready to explain how you have handled customer complaints and operational challenges.
• Demonstrate strong communication, coaching, and decision-making skills.

• Branch management or supervisory experience.
• Customer service and relationship management achievements.
• Loan approval and credit management experience.
• Collections and portfolio management success.
• Leadership and employee development accomplishments.
• Operational compliance and cash handling experience.
• Measurable business performance and sales achievements.

• Express your interest in joining UNIFI Uganda as Branch Manager.
• Highlight your leadership and branch operations experience.
• Demonstrate your success in achieving business targets and managing teams.
• Showcase your expertise in customer service, lending, and collections.
• Explain how your skills align with UNIFI Uganda's commitment to operational excellence and customer satisfaction.