BRANCH MANAGER

• Own branch performance and ensure consistent achievement of targets
• Monitor daily, weekly, and monthly performance metrics
• Drive team accountability and results-focused execution
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• Lead, coach, and develop branch staff
• Set clear performance standards and expectations
• Conduct daily coaching and support team development
• Ensure proper onboarding and induction of new staff
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• Approve loans in line with credit guidelines
• Ensure clients fully understand loan terms before approval
• Maintain accuracy, compliance, and efficiency in credit decisions
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• Own branch-level collections and overdue accounts
• Follow up on repayments with urgency and consistency
• Work with clients to find practical repayment solutions
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• Resolve escalated client complaints quickly and professionally
• Ensure all client issues are handled with dignity and care
• Maintain high standards of customer experience
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• Maintain strong discipline in cash handling and branch operations
• Ensure compliance with credit and operational policies
• Keep accurate records and maintain audit readiness
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• Report branch performance clearly and honestly
• Identify risks early and escalate issues appropriately
• Provide actionable solutions to improve results
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• Build a high-performance and positive team culture
• Maintain high energy and motivation within the branch
• Promote teamwork, accountability, and continuous improvement
• Make UNIFI a place where people grow and perform
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• Degree in Banking, Finance, Business Administration, Marketing, or related field (advantageous)
• 3–5 years’ experience in a customer-facing role
• At least 1 year of leadership or supervisory experience
• Proven track record of meeting or exceeding targets
• Good understanding of credit and lending processes
• Strong communication skills (clear, calm, and professional)
• Highly organized, disciplined, and process-driven
• Fluent in English
• Willingness to work shifts, weekends, or rotational schedules
• Strong ownership mindset and high performance drive
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EMPLOY UGANDA CAREER CENTRE

• Competitive salary package
• Performance-based incentives and bonuses
• Leadership and management training
• Career growth opportunities in financial services
• Exposure to credit and branch operations
• Structured and professional working environment

• Area Manager
• Regional Manager
• Operations Manager
• Head of Branch Operations
• Credit Manager
• Country Operations Lead
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• Highlight leadership and team management experience
• Show proven target achievement results
• Include credit, lending, or banking experience
• Demonstrate problem-solving and decision-making skills
• Use measurable achievements (sales, recovery rates, growth)
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• Show strong leadership and accountability mindset
• Highlight branch or team supervision experience
• Demonstrate knowledge of credit and collections
• Keep it concise, results-focused, and professional
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• Branch performance management
• Loan approval and credit decision-making
• Handling delinquent accounts and collections
• Team leadership and conflict resolution
• Customer complaint handling
• Operational discipline and compliance
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• Branch Manager
• Operations Manager
• Credit Manager
• Area Manager
• Relationship Manager
• Loan Officer