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KCB Bank Uganda

Branch Channels Officer – Nansana Branch

KCB Bank Uganda

Uganda Full time Administration
Posted: Jun 30, 2026 1 month ago 39 views

Job Description

 
AGENT & MERCHANT NETWORK OFFICER – KCB BANK UGANDA
Company: KCB Bank Uganda
Position: Agent & Merchant Network Officer
Industry: Banking, Financial Services & Digital Financial Inclusion
Location: Uganda
Application Mode: Online Application
Career Level: Sales & Network Development Role

JOB SUMMARY
KCB Bank Uganda is seeking a dynamic and results-driven Agent & Merchant Network Officer to support the growth, management, and optimization of the bank’s Agent Banking and Merchant ecosystem.
The role focuses on network expansion, agent performance management, liquidity monitoring, sales growth, digital adoption, and customer experience enhancement. The successful candidate will play a key role in driving financial inclusion and strengthening KCB’s presence at the grassroots level through agent and merchant networks.

KEY RESPONSIBILITIES
Agent & Merchant Network Management
  • Conduct regular reviews and updates of the Agent Banking and Merchant network.
  • Ensure 100% coverage of assigned agents and merchants through structured field visits.
  • Submit detailed call reports to the Branch Manager for review and escalation to the Agent/Merchant Manager.
  • Maintain strong customer relationships with agents and merchants to ensure network stability and performance.
Network Growth & Business Development
  • Support the expansion of the Agent and Merchant network through identification and recruitment of new agents.
  • Participate in the selection, onboarding, and quality assessment of new agents and merchants.
  • Provide timely feedback to prospective agents and maintain strong engagement throughout the recruitment process.
  • Drive transaction growth at agent and merchant points to enhance revenue generation and operational efficiency.
Training & Capacity Building
  • Support the delivery of training programs for agents and merchants.
  • Ensure training materials remain up to date and aligned with current bank products and services.
  • Promote high service delivery standards among agents and ensure compliance with operational guidelines.
  • Train agents on account opening procedures and promote service awareness at agent touchpoints.
Compliance, Risk & Fraud Management
  • Ensure all agents and merchants comply with KCB operational policies and procedures.
  • Identify, report, and escalate any fraud or suspicious activity within the network.
  • Monitor agent performance to ensure adherence to regulatory and internal compliance standards.
  • Support enforcement of operational controls across the agent network.
Liquidity Management
  • Monitor and ensure adequate liquidity levels across all assigned agents.
  • Support liquidity forecasting and distribution processes.
  • Coordinate timely and cost-effective liquidity replenishment in collaboration with the Agent Banking Manager.
  • Ensure uninterrupted customer service through effective liquidity planning.
Sales, Digital Adoption & Customer Experience
  • Drive adoption of KCB digital banking platforms among agents, merchants, and customers.
  • Promote financial inclusion by encouraging use of digital financial services.
  • Support growth in transaction volumes at agent and merchant outlets.
  • Ensure customers receive high-quality service across all agent touchpoints.
Reporting & Field Operations
  • Conduct daily field visits to agent and merchant outlets.
  • Provide tools of trade, branding support, and operational guidance.
  • Prepare and submit daily activity reports to the Branch Manager and relevant stakeholders.
  • Track performance metrics and provide insights to support business strategy.

REQUIREMENTS & EXPERIENCE
  • Minimum 1 year experience in a fast-paced sales or field-based business environment.
  • Proven experience in agent network management, merchant services, or field sales operations.
  • Experience in recruitment, supervision, and performance monitoring of agents or sales teams.
  • Strong report writing and documentation skills.
  • Experience in sales target achievement and customer relationship management.
  • Ability to analyze financial and operational data.

TECHNICAL SKILLS
  • Agent banking systems and merchant platforms
  • Sales and business development
  • Financial literacy and basic reporting
  • Microsoft Office (Excel, Word, PowerPoint)
  • Data analysis and interpretation
  • Field operations and reporting systems

CORE COMPETENCIES
  • Strong communication (oral and written)
  • Analytical and numerical thinking
  • Customer-centric mindset
  • Strong relationship management skills
  • Leadership and teamwork
  • Problem-solving and decision-making ability
  • High integrity and accountability
  • Ability to work independently in field operations

WHY JOIN KCB BANK?
This role offers a unique opportunity to contribute to financial inclusion and digital banking expansion across Uganda. You will work directly with communities, businesses, and agents to grow financial access while building a strong career in banking and field operations.



About Company

KCB Bank Uganda

KCB Bank Uganda

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Vacancies: 1
  • Category: Administration
  • Location: Uganda
  • Application: External Website

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