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MTN Uganda

Analyst – Distribution & Channels

MTN Uganda

Uganda Full time Administration
Posted: Jul 03, 2026 4 weeks ago 28 views

Job Description

 
Channel Performance Analyst Jobs in Uganda at MTN Uganda
MTN Uganda is looking for a highly analytical, proactive, and results-oriented professional to join its Mobile Money team as a Channel Performance Analyst. This position plays a critical role in providing data-driven support for the efficient management of MTN's digital distribution channels, ensuring optimal agent performance, enhancing operational efficiency, and supporting the continued growth of MTN MoMo services across Uganda. The ideal candidate will have strong analytical capabilities, business intelligence expertise, and experience working within the telecommunications, fintech, or FMCG sectors.

Job Purpose
The Channel Performance Analyst will provide overall data support to effectively manage MTN Uganda's distribution channels by monitoring channel performance, generating business insights, supporting agent quality management, identifying growth opportunities, and delivering actionable recommendations that improve business performance. The role also involves collaborating with multiple departments to ensure data accuracy, optimize digital distribution operations, strengthen customer experience, and maintain compliance with operational policies.

Key Responsibilities
The successful candidate will develop business models to evaluate new proposals aimed at improving operational efficiency and business performance. They will prepare accurate daily, weekly, and monthly reports covering key channel performance indicators such as cash-in, cash-out, peer-to-peer (P2P) transactions, and agent rebalancing activities.
The role requires continuous monitoring of agent quality management performance against established KPIs while identifying opportunities to improve service delivery across the distribution network. The analyst will support the Channel Management team by conducting agent gap analysis across various regions, territories, and sites to facilitate strategic expansion and improve market coverage.
The incumbent will analyze agent performance based on transaction volumes, commission earnings, and activity levels, providing practical recommendations to increase agent productivity and business growth. Working closely with the Business Intelligence team, the analyst will ensure timely production and delivery of digital distribution reports that support informed decision-making.
The position also involves collaborating with the Agent Quality Management team to facilitate onboarding and training programs for newly recruited agents, ensuring they understand operational procedures and service standards. The analyst will monitor the activities of the agent management team to ensure operational effectiveness while enforcing compliance with MTN's operational policies, contractual obligations, and rebalancing partner agreements.
In addition, the successful candidate will support customer-facing teams by providing timely operational information required for first-line customer query resolution and guiding teams on appropriate escalation channels and digital support processes. The analyst will continuously monitor cash-in and cash-out (CiCo) performance trends across regions, identify performance gaps, and recommend corrective measures to improve channel efficiency.
The role further includes supporting quality assurance initiatives aimed at increasing Mobile Money (MoMo) service adoption and amplification. The analyst will investigate fraud incidents reported from the field by coordinating with relevant departments to ensure thorough investigations and timely resolutions. Leveraging business intelligence tools, the successful candidate will generate insightful reports, dashboards, and performance analyses that contribute to strategic planning and business growth.

Qualifications
Applicants should possess a Bachelor's degree in Commerce, Business Administration, Economics, Statistics, Information Technology, Business Computing, or another related discipline from a recognized institution.
Candidates should demonstrate proficiency in Microsoft Office applications, particularly Microsoft Excel and PowerPoint, and possess knowledge of scripting languages and business intelligence tools used for data analysis and reporting.

Experience
Applicants must have a minimum of two years of progressive experience in analytical roles within the telecommunications, fintech, financial services, or FMCG industries. Experience working with dealer networks, distribution channels, channel partners, digital distribution management, and performance reporting will be highly advantageous.
Candidates should also have practical experience engaging channel partners, supporting business growth initiatives, interpreting complex business data, and producing actionable performance insights that improve operational effectiveness.

Required Skills and Competencies
The ideal candidate should possess excellent analytical and critical thinking skills with the ability to interpret complex datasets and generate meaningful business recommendations. Strong business intelligence, reporting, data visualization, and problem-solving skills are essential for success in this role.
Applicants should demonstrate creativity, keen observation, excellent planning abilities, attention to detail, and the ability to meet tight deadlines while managing multiple priorities. Strong communication and interpersonal skills are required to effectively engage both internal stakeholders and external distribution partners.
Successful candidates should be self-motivated, decisive, customer-focused, adaptable to changing business environments, capable of working independently, and equally effective when collaborating within cross-functional teams.

Why Join MTN Uganda?
Joining MTN Uganda provides an exciting opportunity to contribute to one of Africa's leading telecommunications and fintech organizations. Employees work in an innovative, technology-driven environment that encourages continuous learning, professional development, collaboration, and career growth while delivering digital financial solutions that positively impact millions of customers across Uganda.
MTN Uganda is committed to promoting diversity and inclusion within its workforce and strongly encourages qualified female candidates to apply.

Important Notice: Presentation of false academic documents or certifications will lead to criminal prosecution. Any form of canvassing will result in automatic disqualification from the recruitment process. Only shortlisted candidates will be contacted within fourteen (14) days after the application deadline.

About Company

MTN Uganda

MTN Uganda

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: Administration
  • Location: Uganda
  • Application: External Website

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