IHK – Administrative Officer (Patient Registration & Billing) Job Description

• Greet and welcome patients and visitors in a professional and courteous manner.
• Collect and accurately record patient details including personal, insurance, and medical history information.
• Ensure all required forms are completed and properly signed.
• Manage patient bookings and appointment scheduling.

• Verify patient insurance coverage, eligibility, co-pays, and deductibles.
• Communicate insurance requirements clearly to patients.
• Liaise with insurance providers to resolve discrepancies and authorization issues.

• Generate, review, and ensure accuracy of patient bills and invoices.
• Explain billing procedures and financial obligations to patients.
• Handle billing disputes and coordinate with supervisors for resolution.
• Post invoices and submit them to clients and insurance companies for approval.
• Close patient visits in the system and submit invoices to the vetting team.

• Maintain a friendly, welcoming, and patient-centered environment.
• Handle patient complaints and inquiries professionally and empathetically.
• Ensure strict confidentiality and privacy of patient information.
• Report service gaps and recommend improvements to patient experience.

• Direct patients to appropriate departments and healthcare professionals.
• Provide clear guidance within the facility to ensure smooth patient flow.
• Manage telephone switchboard operations in line with hospital protocols.
• Ensure efficient handling of incoming and outgoing calls.

• Bachelor’s degree in any Business-related field.
• At least 1 year of experience in a service industry (healthcare experience is an added advantage).
• Strong communication and interpersonal skills.
• Good customer service and problem-solving abilities.
• Attention to detail in billing, data entry, and documentation.