Universal Banker (Maker & Checker) – 4 Vacancies
Standard Chartered
Uganda
Full time
Banking & Finance
Posted: Aug 06, 2026
1 month ago
99 views
Job Description
Universal Banker (Maker & Checker) – 4 Vacancies at Standard Chartered Bank Uganda
Job Title: Universal Banker (Maker & Checker) – 4 Vacancies
Company: Standard Chartered Bank
Location: Uganda
Job Type: Full Time
Career Field: Banking, Branch Operations, Customer Service
Company: Standard Chartered Bank
Location: Uganda
Job Type: Full Time
Career Field: Banking, Branch Operations, Customer Service
Company Overview
Standard Chartered Bank is a leading international banking group with a strong presence in Uganda, providing personal, business, corporate, and institutional banking solutions. The bank is committed to delivering exceptional customer service, operational excellence, and secure financial services while maintaining high standards of governance and regulatory compliance.
Standard Chartered Bank is building a talent pipeline for Universal Banker (Maker & Checker) positions to strengthen branch operations and enhance customer service delivery across its branches in Uganda.
Job Summary
The Universal Banker (Maker & Checker) is responsible for delivering efficient branch banking services by processing and verifying customer transactions, managing cash and vault operations, resolving customer inquiries, supporting digital banking adoption, and ensuring compliance with operational, regulatory, and risk management standards.
The successful candidate will contribute to excellent customer experiences while maintaining accuracy, security, and compliance in all branch operations.
Key Responsibilities
Customer Transaction Processing
- Process, review, and approve customer transactions within delegated authority.
- Handle:
- Cash deposits
- Cash withdrawals
- Cheque deposits
- Cheque withdrawals
- Inter-account transfers
- Foreign currency exchange
- Cashier’s orders
- Other branch banking transactions
- Ensure all transactions are processed accurately and within required timelines.
Payment and Banking Services
- Process customer instructions for:
- Telegraphic Transfers (TT)
- Electronic Funds Transfers (EFT)
- Real Time Gross Settlement (RTGS)
- Bank drafts
- Cheque books
- Debit and credit cards
- Stop payment requests
- Static data updates
- Maintain accuracy and compliance in all payment processing activities.
Cash and Vault Management
- Manage cash holdings within approved branch limits.
- Balance daily cash against journals and transaction records.
- Perform cash reconciliations.
- Support reconciliation of general ledger accounts.
- Carry out vault and float custodian responsibilities where assigned.
- Ensure proper safeguarding of cash and bank assets.
Customer Service
- Deliver professional and customer-focused banking services.
- Respond to customer inquiries promptly.
- Resolve customer complaints within agreed turnaround times.
- Build positive relationships with customers through excellent service delivery.
Digital Banking Promotion
- Encourage customers to use digital banking platforms.
- Support customers with:
- Online banking
- Mobile banking
- Self-service channels
- Assist customers in resolving digital banking service issues.
- Promote cashless banking solutions.
Business Development
- Identify opportunities to refer customers for additional banking products.
- Promote products including:
- Deposit accounts
- Savings products
- Unsecured loans
- Other retail banking solutions
- Support branch business growth objectives.
Risk, Compliance and Governance
- Ensure compliance with:
- Anti-Money Laundering (AML) regulations
- Customer Due Diligence (CDD) requirements
- Know Your Customer (KYC) procedures
- Data protection policies
- Internal audit requirements
- Group Code of Conduct
- Identify and escalate operational, compliance, and conduct risks.
- Maintain confidentiality of customer information.
Qualifications and Requirements
Academic Qualifications
Applicants should possess:
- A Bachelor’s Degree or an equivalent qualification in a relevant discipline.
Professional Experience
Candidates should have experience in:
- Banking operations.
- Branch customer service.
- Cash handling.
- Transaction processing.
- Customer relationship management.
Experience in retail banking or branch operations is an added advantage.
Required Skills and Competencies
Banking Operations Skills
- Good understanding of branch banking operations.
- Knowledge of banking products and services.
- Experience processing financial transactions.
- Cash management and reconciliation skills.
Customer Service Skills
- Excellent customer service orientation.
- Strong communication and interpersonal skills.
- Ability to resolve customer complaints professionally.
- Relationship-building abilities.
Risk and Compliance Knowledge
- Understanding of:
- AML requirements
- KYC procedures
- CDD processes
- Operational risk management
- Banking regulations
Analytical and Personal Skills
- High level of accuracy and attention to detail.
- Strong problem-solving abilities.
- Sound decision-making skills.
- Ability to work under pressure.
- Integrity and professionalism.
- Ability to collaborate with cross-functional teams.
Salary Expectations
The estimated salary for a Universal Banker in Uganda depends on experience, qualifications, and branch location. Professionals in similar roles typically earn between UGX 2,500,000 – 6,000,000 per month, with additional benefits such as medical insurance, pension contributions, performance bonuses, staff loans, and career development opportunities.
Career Growth Opportunities
A Universal Banker can advance into positions such as:
- Senior Universal Banker
- Customer Service Manager
- Branch Operations Manager
- Relationship Manager
- Personal Banking Manager
- Branch Manager
- Retail Banking Manager
Professional certifications in banking, customer service, compliance, and risk management can further support career advancement.
How to Apply
Interested and qualified candidates should submit their applications through the official Standard Chartered Bank recruitment platform before the application deadline.
CLICK HERE TO APPLY
Interview Preparation Tips
Candidates should prepare to discuss:
- Branch transaction processing.
- Cash balancing and reconciliation.
- Customer service and complaint handling.
- AML, KYC, and CDD compliance.
- Digital banking promotion.
- Risk management in branch operations.
- Cross-selling banking products.
- Managing high transaction volumes accurately.
CV Tips for Universal Banker Applicants
Your CV should highlight:
- Branch banking or teller experience.
- Cash handling and reconciliation skills.
- Customer service achievements.
- Transaction processing experience.
- Knowledge of AML, KYC, and CDD requirements.
- Digital banking support experience.
- Communication and teamwork skills.
- Accuracy, integrity, and attention to detail.
About Company
Standard Chartered
Apply on External Website
You will be redirected to the employer's application page.
Job Overview
- Job Type: Full time
- Experience Level: Intermediate
- Education Level: Diploma
- Vacancies: 1
- Category: Banking & Finance
- Location: Uganda
- Application: External Website