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KCB Bank Uganda

Teller

KCB Bank Uganda

Uganda Full time Banking & Finance
Posted: Jun 30, 2026 1 month ago 53 views

Job Description

 
 
BANK TELLER – KCB BANK UGANDA (BANKING CAREER OPPORTUNITY)
Company: KCB Bank
Position: Teller (Cashier – Retail Banking Operations)
Industry: Banking & Financial Services
Location: Uganda
Application Mode: Online Application
Career Level: Entry–Mid Level Banking Role

JOB SUMMARY
KCB Bank is seeking a professional, trustworthy, and detail-oriented Bank Teller to support frontline banking operations. The role is responsible for accurate cash handling, processing customer transactions, maintaining financial integrity, and delivering exceptional customer service in line with the bank’s operational standards.
The successful candidate will play a key role in ensuring smooth daily branch operations, compliance with banking procedures, and promotion of bank products and services through effective customer engagement.

KEY RESPONSIBILITIES
Cash Handling & Teller Operations
  • Process cash deposits, withdrawals, and cheque transactions accurately and efficiently.
  • Receive and pay out cash and cheques over the counter in accordance with bank procedures.
  • Ensure strict adherence to teller cash holding limits and transaction control policies.
  • Verify authenticity of cheques and validate all transaction documentation before processing.
  • Collect and accurately record all revenue due to the bank.
Reconciliation & Financial Control
  • Maintain accurate records of all teller transactions and supporting documentation.
  • File all cashier summaries, receipts, payment records, and related correspondence systematically.
  • Reconcile daily transactions and identify discrepancies in cash reports.
  • Correct errors highlighted in daily cash and transaction reports promptly.
  • Cross-check other tellers’ vouchers against daily reports to ensure accuracy and compliance.
Customer Service & Relationship Management
  • Deliver high-quality customer service at all times in line with KCB Bank standards.
  • Respond to customer inquiries professionally, accurately, and efficiently.
  • Build positive customer relationships to enhance satisfaction and trust.
  • Support customer onboarding and service experience at the branch level.
Sales & Business Growth Support
  • Cross-sell and promote bank products and services in line with assigned targets.
  • Identify customer needs and refer clients to appropriate banking solutions.
  • Support revenue generation through effective product referrals and engagement.
Compliance, Risk & Operational Integrity
  • Adhere strictly to internal banking procedures, policies, and regulatory guidelines.
  • Exercise due diligence in all financial transactions to minimize operational risk.
  • Maintain confidentiality and safeguard customer and bank information.
  • Ensure compliance with audit requirements and operational controls.
General Branch Support
  • Support branch operations and administrative functions as required.
  • Collaborate with team members to achieve branch performance objectives.
  • Perform any additional duties assigned by management.

REQUIREMENTS & QUALIFICATIONS
  • Bachelor’s degree in Business Administration, Accounting, Finance, Economics, or a related field.
  • Professional qualification in General Banking is an added advantage.
  • Strong understanding of retail banking operations and financial services.
  • Proven ability to handle cash transactions with high accuracy and integrity.
  • Excellent communication, interpersonal, and customer service skills.
  • Strong numerical and analytical abilities with attention to detail.
  • Ability to work effectively under pressure in a fast-paced environment.
  • High level of integrity, professionalism, and accountability.

CORE COMPETENCIES
  • Financial accuracy and cash management
  • Customer service excellence
  • Sales and cross-selling capability
  • Compliance and risk awareness
  • Strong communication skills
  • Problem-solving and analytical thinking
  • Team collaboration and adaptability
  • Attention to detail and reliability

WHY JOIN KCB BANK?
KCB Bank offers a dynamic and professional banking environment that supports career growth, skill development, and exposure to modern financial services. This role provides an opportunity to build a strong foundation in retail banking while contributing to customer experience excellence and financial inclusion.


About Company

KCB Bank Uganda

KCB Bank Uganda

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: Banking & Finance
  • Location: Uganda
  • Application: External Website

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