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MTN Uganda

Specialist – Agent Liquidity

MTN Uganda

Uganda Full time Banking & Finance
Posted: Jun 26, 2026 1 month ago 40 views

Job Description

  
 

Specialist Agent Liquidity Jobs in Uganda – MTN Mobile Money Uganda

Company
MTN Mobile Money Uganda
Job Title
Specialist Agent Liquidity
Employment Type
Full-Time
Duty Station
Uganda

About MTN Mobile Money Uganda

MTN Mobile Money Uganda is one of the country's leading providers of digital financial services, helping millions of individuals and businesses complete secure financial transactions every day. Its services make it possible for customers to send and receive money, pay bills, buy goods and services, and access a growing range of financial products through a nationwide network of Mobile Money agents.
The success of these services depends on a reliable distribution network where agents have sufficient float and cash to serve customers without interruption. As the business continues to grow, MTN Mobile Money invests in technology, operational excellence, and skilled professionals who can improve service delivery while supporting financial inclusion across Uganda.

Job Summary

The Specialist Agent Liquidity plays an important role in ensuring that Mobile Money agents have consistent access to the float and cash they need to serve customers efficiently. The position works closely with regional teams, dealers, liquidity partners, and sales teams to monitor distribution performance, resolve operational challenges, and improve the overall efficiency of the Mobile Money network.
This role is well suited to professionals who enjoy analysing operational data, solving practical business challenges, and working with different teams to improve customer service across a nationwide distribution network.

Key Responsibilities

The successful candidate will be expected to:
  • Monitor daily liquidity performance across the Mobile Money distribution network.
  • Prepare daily, weekly, and monthly reports on liquidity channel performance.
  • Respond promptly to liquidity and rebalancing requests from agents and dealers.
  • Work with regional teams to identify and resolve float shortages.
  • Support the Agent Quality Management team by addressing operational issues reported from the field.
  • Train Direct Sales Distribution (DSD) teams on liquidity processes and digital distribution practices.
  • Analyse distribution trends and recommend practical improvements.
  • Identify operational gaps and support automation initiatives that improve efficiency.
  • Participate in User Acceptance Testing (UAT) for new commercial and operational systems.
  • Coordinate closely with liquidity partners to ensure timely float and cash delivery.
  • Promote the adoption of digital tools that simplify liquidity management.
  • Support the recruitment and development of additional liquidity partners where business needs exist.
  • Escalate operational incidents and unresolved issues to management for timely action.
  • Maintain accurate operational records while ensuring compliance with company policies.

Qualifications

Applicants should possess:
Education
  • Bachelor's Degree in Commerce.
  • Bachelor's Degree in Business Administration.
  • Bachelor's Degree in Economics.
  • Bachelor's Degree in Statistics.
  • Or another related business discipline.
Training in Digital Distribution, Mobile Money operations, or Financial Services will be an added advantage.

Experience

Suitable candidates should demonstrate:
  • Two to three years of experience in Mobile Money, Telecommunications, or FMCG distribution.
  • At least two years of experience managing channel liquidity or stock movement.
  • Experience working with dealers, agents, and distribution partners.
  • Good understanding of Digital Distribution operations.
  • Experience interpreting operational reports and business performance data.
  • Knowledge of Mobile Money operational processes and compliance requirements.

Required Skills and Competencies

Successful applicants should possess:

Technical Skills
  • Mobile Money operations
  • Liquidity management
  • Float management
  • Cash management
  • Distribution channel management
  • Performance reporting
  • Data analysis
  • Business process improvement
  • User Acceptance Testing (UAT)

Computer Skills
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Digital reporting tools

Professional Skills
  • Strong analytical ability
  • Excellent communication skills
  • Relationship management
  • Customer service orientation
  • Problem-solving ability
  • Planning and organisation
  • Decision-making skills
  • Time management
  • Attention to detail
  • Ability to work under pressure

Behavioural Competencies

The ideal candidate should demonstrate:
  • Professional integrity.
  • Accountability.
  • Teamwork.
  • Adaptability.
  • Initiative.
  • Strong interpersonal skills.
  • Positive attitude.
  • Reliability.
  • Professional communication.
  • Commitment to delivering quality service.

Working Environment

The Specialist Agent Liquidity works closely with internal commercial teams, regional offices, Mobile Money agents, dealers, and liquidity partners across the country. The position requires regular interaction with different departments to resolve operational challenges, improve distribution efficiency, and support uninterrupted Mobile Money services.

Why Join MTN Mobile Money Uganda?

Working with MTN Mobile Money Uganda offers the opportunity to contribute to one of Uganda's largest digital financial services providers. Employees gain valuable experience in telecommunications, financial technology, and nationwide distribution operations while working alongside experienced professionals. The role also provides exposure to modern digital systems, operational analytics, and projects that support financial inclusion across the country.

Application Requirements

Interested applicants should prepare the following documents before submitting their applications:
  • An updated Curriculum Vitae (CV).
  • A cover letter explaining their suitability for the role.
  • Copies of academic certificates and transcripts.
  • Professional certifications where applicable.
  • Contact details of at least two professional referees.
  • Any additional supporting documents requested by the employer.

Important Information

  • Applicants should submit only genuine academic and professional documents.
  • Submission of false information may result in automatic disqualification and possible legal action.
  • Only shortlisted candidates will be contacted for the next stage of the recruitment process.
  • If you do not receive communication within fourteen (14) days after the closing date, consider your application unsuccessful.
  • MTN Mobile Money Uganda is an Equal Opportunity Employer, and qualified female candidates are encouraged to apply.

How to Apply

Interested candidates who meet the required qualifications and experience should submit their applications through the official MTN Uganda recruitment platform before the stated application deadline.




About Company

MTN Uganda

MTN Uganda

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: Banking & Finance
  • Location: Uganda
  • Application: External Website

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