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MTN Uganda

Senior Consultant – IN VAS Operations

MTN Uganda

Uganda Full time IT & Software
Posted: Jul 29, 2026 6 days ago 15 views

Job Description

Senior Consultant – IN VAS Operations Jobs in Uganda 2026 – MTN Uganda

Company: MTN Uganda Limited
Job Title: Senior Consultant – IN VAS Operations
Job Type: Full-Time
Industry: Telecommunications, Technology, ICT
Category: IT Operations, Telecom Engineering, Network Operations, Application Support
Duty Station: Uganda
Reports To: Senior Manager – Application Operations
Number of Vacancies: 1
Salary: Not Disclosed
About MTN Uganda
MTN Uganda Limited is one of Uganda’s leading telecommunications companies, providing mobile communication services, digital solutions, financial services, and enterprise technology solutions. The company continues to invest in innovative platforms and systems that enhance customer experience, network reliability, and digital service delivery.
MTN Uganda is seeking a highly experienced and technically skilled professional to join its team as a Senior Consultant – IN VAS Operations. The successful candidate will oversee the operations, performance, and continuous improvement of Intelligent Network (IN) and Value-Added Services (VAS) platforms that support critical customer services.
Job Summary
The Senior Consultant – IN VAS Operations will be responsible for managing and supporting MTN Uganda’s IN & VAS platforms, ensuring high availability, reliability, and performance of critical telecom systems.
The role involves overseeing platforms such as IN/Charging Systems, Ericsson CIS, USSD/SMS VAS Cloud, Device Management, and CRBT, while driving service improvement programmes, vendor management, operational excellence, and team performance.
The ideal candidate should have strong telecommunications operations experience, technical expertise in IN/VAS environments, leadership capability, and experience managing application operations teams.
Key Duties and Responsibilities
IN & VAS Platform Operations Management
  • Oversee operations of Class-A IN & VAS platforms including:
    • IN/Charging Systems
    • Ericsson CIS
    • USSD and SMS Messaging Platforms
    • Device Management Systems
    • CRBT (Caller Ring Back Tone)
  • Ensure continuous availability, reliability, and performance of critical telecom platforms.
  • Monitor system performance and resolve operational issues affecting customer services.
  • Ensure customer complaints related to IN/VAS platforms are resolved within agreed timelines.
  • Drive continuous service improvement initiatives across IN/VAS platforms.
System Performance & Service Improvement
  • Monitor and manage IN/VAS operational KPIs.
  • Ensure platforms meet MTN business requirements for:
    • Availability
    • Reliability
    • Performance
    • Customer experience
  • Implement proactive monitoring tools and processes.
  • Analyse system performance trends and recommend improvements.
  • Ensure revenue-impacting platforms are continuously monitored.
Network Resilience & Risk Management
  • Ensure IN/VAS core network resilience and redundancy mechanisms operate according to design.
  • Conduct regular testing of disaster recovery and failover processes.
  • Identify operational risks and implement mitigation measures.
  • Support system upgrades and technology improvements.
Vendor Management
  • Manage relationships with IN/VAS technology vendors.
  • Ensure effective vendor support and service delivery.
  • Monitor managed service operations and vendor performance.
  • Follow up on technical issues and ensure timely resolution.
  • Maintain strong collaboration with internal and external technical teams.
Team Leadership & Development
  • Lead and manage the IN/VAS operations team.
  • Provide guidance and technical support to application operations engineers.
  • Develop team capabilities through coaching and knowledge sharing.
  • Coordinate 24/7 operational support activities.
  • Manage both MTN staff and vendor-managed support teams.
Minimum Qualifications
Applicants should possess:
  • Bachelor’s Degree preferably in:
    • Electrical Engineering
    • Telecommunications Engineering
    • Computer Science
    • Information Technology
    • Related technical discipline
  • Master’s Degree in a relevant field is an added advantage.
Experience Requirements
Candidates should have:
  • Minimum 7 years’ experience in telecommunications, application operations, or related technology environments.
  • Experience managing application operations teams.
  • Experience working with IN/VAS platforms within medium or large telecom organisations.
  • Strong vendor management experience.
  • Experience with:
    • UNIX shell scripting/programming
    • Database administration
    • Telecom application support
    • System monitoring and performance management
Required Skills and Competencies
The ideal candidate should demonstrate:
  • Telecom IN/VAS operations expertise.
  • Application operations management.
  • Network and system troubleshooting skills.
  • Vendor management skills.
  • Leadership and team management abilities.
  • Strategic planning skills.
  • Risk management capabilities.
  • Problem-solving skills.
  • Strong analytical skills.
  • Innovation mindset.
  • Ability to manage critical systems.
  • Excellent communication skills.
  • Stakeholder management skills.
  • Decision-making abilities.
  • Results orientation.
  • Ability to work under pressure.
  • Continuous improvement mindset.
Why Join MTN Uganda?
Working with MTN Uganda provides an opportunity to contribute to one of the country’s largest telecommunications networks while working with advanced technology platforms that impact millions of customers.
Employees gain exposure to:
  • Telecom innovation.
  • Digital transformation projects.
  • Large-scale network systems.
  • Enterprise technology operations.
  • Professional career development opportunities.
Career Growth Opportunities
A Senior Consultant – IN VAS Operations can progress into roles such as:
  • Head of Application Operations
  • Telecom Operations Manager
  • Network Operations Manager
  • Enterprise Systems Manager
  • IT Infrastructure Manager
  • Digital Platforms Manager
  • Technology Solutions Manager
  • Chief Technology Officer (CTO)
Who Should Apply?
This opportunity is suitable for professionals with experience in:
  • Telecom operations
  • Intelligent Network (IN) systems
  • Value Added Services (VAS)
  • Mobile network platforms
  • Application support
  • Systems administration
  • Database administration
  • Network engineering
  • Digital services operations
How to Apply
Interested candidates should submit their applications through the official MTN Uganda recruitment platform.
Application Deadline: Not Specified

Interview Preparation Tips

Candidates should prepare to discuss:
  • Experience managing IN/VAS telecom platforms.
  • IN charging systems and telecom service delivery.
  • USSD and SMS platform operations.
  • Ericsson CIS or similar telecom systems.
  • Managing 24/7 application support teams.
  • Vendor management approaches.
  • System availability and performance improvement.
  • Disaster recovery and redundancy planning.
  • UNIX scripting and database administration.
  • Handling customer-impacting technical incidents.

CV Tips for Senior Consultant – IN VAS Operations Jobs

Your CV should highlight:
  • Telecom operations experience.
  • IN/VAS platform expertise.
  • Experience supporting mobile network services.
  • Application operations leadership.
  • Vendor management achievements.
  • System availability improvements.
  • UNIX/Linux skills.
  • Database administration experience.
  • Team leadership experience.
  • Technical certifications (CCNA, Telecom, Cloud, ITIL, etc.).
  • Major telecom projects delivered.



About Company

MTN Uganda

MTN Uganda

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: IT & Software
  • Location: Uganda
  • Application: External Website

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