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Liquid Technologies

Real-Time Communications (Voice) Engineer

Liquid Technologies

Uganda Full time IT & Software
Posted: Aug 01, 2026 3 days ago 22 views

Job Description

 Real-Time Communications (Voice) Engineer Job Opportunity at Liquid Intelligent Technologies Uganda (2026)
Liquid Intelligent Technologies Uganda is inviting applications from qualified and experienced technology professionals for the position of Real-Time Communications (Voice) Engineer. This role offers an exciting opportunity to join one of Africa’s leading digital infrastructure companies and contribute to the development of secure, reliable, and innovative communication solutions.
Liquid Intelligent Technologies Uganda is a subsidiary of Liquid Intelligent Technologies, a business of Cassava Technologies, one of Africa’s leading integrated digital infrastructure groups. With operations across more than 14 countries, Liquid provides high-capacity fibre networks, cloud solutions, cybersecurity services, data centre solutions, and enterprise digital services.
The successful candidate will play a key role in designing, operating, and optimizing real-time communication platforms, ensuring service reliability, customer satisfaction, and business growth.
 About Liquid Intelligent Technologies Uganda
Liquid Uganda supports digital transformation across public and private sectors by delivering high-speed connectivity, enterprise networking, cloud services, and digital infrastructure solutions.
The company operates one of East Africa’s extensive fibre networks, connecting businesses, government institutions, and communities to reliable digital services.
Employees at Liquid Uganda work in a dynamic environment focused on innovation, operational excellence, collaboration, and building Africa’s digital future.
 Job Summary
The Real-Time Communications (Voice) Engineer will be responsible for managing the design, operation, support, and continuous improvement of voice communication services aligned with Cassava Technologies’ strategic pillars, including:
  • Connectivity
  • Colocation
  • Compute & Artificial Intelligence (AI)
  • Cloud
  • Cybersecurity
  • Payments
The role focuses on ensuring high availability of voice platforms, improving service resilience, supporting customer onboarding, protecting revenue, and driving transformation towards cloud-based, secure, and AI-enabled communication systems.
 Key Responsibilities
The successful candidate will:
  • Ensure voice service availability targets of 99.95% or higher are achieved.
  • Maintain compliance with customer Service Level Agreements (SLAs).
  • Troubleshoot and resolve voice infrastructure incidents within agreed timelines.
  • Support operation and maintenance of real-time communication systems.
  • Lead improvements in voice infrastructure, customer connectivity, and support systems.
  • Support transformation initiatives involving cloud-based communication platforms.
  • Manage customer connection processes and technical onboarding activities.
  • Implement monitoring solutions to improve service visibility and performance.
  • Drive automation and continuous improvement initiatives.
  • Reduce dependency on external contractors through internal technical capability development.
  • Collaborate with commercial teams to support faster service activation and revenue realization.
  • Ensure network reliability, resilience, and business continuity.
  • Participate in technical projects involving telecommunications and enterprise communication systems.
## Qualifications and Experience
Applicants should possess:
  • A Bachelor’s Degree or Diploma in:
    • Telecommunications Engineering
    • Electronics Engineering
    • Electrical Engineering
    • Information Technology
    • Related technical fields
Candidates should also have:
  • 4–6 years of professional experience in:
    • Voice operations
    • Core network operations
    • IP network operations
    • Telecommunications environments
 Technical Skills and Knowledge
Successful candidates should have strong knowledge of:
  • Voice over IP (VoIP) technologies.
  • Session Initiation Protocol (SIP).
  • IP Multimedia Subsystem (IMS).
  • Routing and switching technologies.
  • Telecommunications network operations.
  • Real-time communication platforms.
  • Network monitoring and troubleshooting.
  • Service availability and performance management.
Experience with the following is an added advantage:
  • Cloud platforms.
  • Cybersecurity technologies.
  • Virtualization environments.
  • Enterprise communication solutions.
 Preferred Certifications
Relevant professional certifications are preferred, including:
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Network Professional (CCNP)
  • Voice certifications
  • Cloud certifications
  • Cybersecurity certifications
 Required Skills and Competencies
Successful candidates should demonstrate:
Technical Capability
  • Strong expertise in real-time communication systems.
  • Ability to troubleshoot complex technical issues.
  • Knowledge of telecommunications infrastructure.
Operational Capacity
  • Ability to work effectively in high-demand environments.
  • Strong incident management skills.
  • Ability to prioritize multiple technical tasks.
Cost Management
  • Ability to optimize operational costs.
  • Experience managing vendor performance and technical resources.
Service Continuity
  • Strong focus on uptime, reliability, and resilience.
  • Knowledge of business continuity practices.
Customer Focus
  • Commitment to delivering excellent customer experiences.
  • Ability to support enterprise customers effectively.
Performance Excellence
  • Ability to deliver measurable results against technical KPIs.
  • Strong problem-solving and continuous improvement mindset.
 Liquid Uganda Core Behaviours
Employees are expected to demonstrate:
Accountability
  • Taking ownership and responsibility for decisions, performance, and outcomes.
Agility
  • Combining people, processes, connectivity, and technology to deliver effective solutions.
Collaboration
  • Working with teams and partners to achieve shared goals.
Follow-through
  • Maintaining operational excellence through quality delivery and continuous improvement.
 Why Join Liquid Intelligent Technologies Uganda?
Working at Liquid Uganda provides an opportunity to:
  • Contribute to Africa’s digital transformation.
  • Work with advanced fibre, cloud, cybersecurity, and communication technologies.
  • Collaborate with global technology partners.
  • Develop expertise within a leading African technology organization.
  • Support mission-critical digital infrastructure.
  • Grow your career in telecommunications and ICT.
 How to Apply
Interested and qualified candidates should submit their applications through the official application form:


About Company

Liquid Technologies

Liquid Technologies

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: IT & Software
  • Location: Uganda
  • Application: External Website

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