Internal IT Support Officer Job Opportunity at Roke Telecom – Uganda

Key Responsibilities

• Provide first-line IT support to employees experiencing hardware, software, and system issues.
• Diagnose and resolve technical problems related to computers, applications, and peripherals.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Support users with operating system and software-related challenges.

• Support Windows 10/11 operating systems and Microsoft 365 environments.
• Manage user accounts, permissions, and access rights through Active Directory.
• Assist with Group Policy management and user configuration.
• Support business applications to ensure smooth daily operations.

• Troubleshoot basic network issues involving:
  • TCP/IP
  • DNS
  • DHCP
  • VPN connections
  • Wi-Fi connectivity
• Support connectivity troubleshooting for users and office devices.
• Escalate complex network issues when required.

• Support antivirus, endpoint security, and patch management activities.
• Assist in maintaining secure IT systems and protecting company devices.
• Ensure computers and systems follow organizational security standards.
• Support basic cybersecurity practices among users.

• Configure and maintain computers, printers, and other peripherals.
• Perform software installations and updates.
• Support hardware upgrades and equipment maintenance.
• Maintain accurate records of IT assets and support activities.

Required Qualifications and Experience

• A Diploma or Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Relevant IT certifications are an added advantage, including:
  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certifications
  • Cisco CCNA
  • Equivalent professional certifications

• Supporting Windows 10/11 environments.
• Microsoft 365 administration and support.
• Active Directory and user account management.
• Group Policy configuration.
• TCP/IP networking concepts.
• DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Installing and troubleshooting desktops, laptops, printers, and peripherals.
• Antivirus, endpoint security, and patch management.
• Basic virtualization and cloud services knowledge.

Key Skills and Competencies

• Strong troubleshooting and problem-solving skills.
• Good knowledge of IT support processes.
• Ability to communicate technical issues clearly to non-technical users.
• Customer service and user support skills.
• Attention to detail and ability to document technical activities.
• Ability to work independently and as part of a technical team.
• Good understanding of IT security practices.

Career Growth Opportunities

• IT Support Specialist
• Systems Administrator
• Network Administrator
• Microsoft 365 Administrator
• IT Infrastructure Engineer
• Cybersecurity Support Specialist
• IT Service Desk Manager

Salary Expectations

Benefits of Working with Roke Telecom

• Opportunity to work in a leading technology environment.
• Exposure to modern IT infrastructure and business systems.
• Professional growth and technical skills development.
• Experience supporting enterprise technology solutions.
• Collaborative technology-focused workplace.

How to Apply

• Detailed CV/Resume
• Academic documents
• Three professional referees

Interview Preparation Tips

• Experience providing IT helpdesk or technical support.
• Troubleshooting Windows operating systems.
• Managing Microsoft 365 users and services.
• Active Directory user administration.
• Network troubleshooting approaches.
• Handling IT security issues and endpoint protection.
• Examples of resolving user technical challenges.

CV Tips for Applicants

• IT support experience.
• Windows 10/11 administration skills.
• Microsoft 365 knowledge.
• Active Directory and Group Policy experience.
• Networking skills (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Hardware troubleshooting experience.
• IT certifications such as CompTIA, Microsoft, or Cisco.
• Customer service and problem-solving abilities.