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Operations & Partnerships Associate

Little

Uganda Full time Administration
Posted: Jul 24, 2026 2 weeks ago Deadline: Aug 07, 2026 18 views

Job Description

 

Operations & Partnerships Associate – Little Africa Uganda

Company: Little
Job Type: Full-Time
Industry: Transportation, Mobility & Logistics | Technology
Category: Business Operations | Transportation & Logistics | Management
Duty Station: Kampala, Uganda
Deadline: Friday, 7 August 2026

About Little Africa

Little Africa is a technology-driven mobility company focused on transforming transportation across Africa by connecting riders with reliable and convenient transport solutions.
Through its digital platform, Little enables efficient ride-hailing services by connecting passengers with drivers while using technology, data, and partnerships to improve mobility experiences.
The company is seeking a motivated and results-oriented Operations & Partnerships Associate to support daily operations, manage driver relationships, improve service delivery, and develop partnerships that contribute to business growth.

Job Summary

The Operations & Partnerships Associate will be responsible for managing the complete driver lifecycle, improving driver availability, analysing operational data, coordinating daily ride operations, and building strategic partnerships that create value for drivers, riders, and the company.
The ideal candidate should have strong operational experience, excellent analytical abilities, communication skills, and a passion for technology-driven transportation solutions.

Key Responsibilities

1. Manage Driver Lifecycle Operations
  • Manage driver acquisition, onboarding, engagement, and retention processes.
  • Develop strategies to attract and maintain high-performing drivers.
  • Support driver training, communication, and performance improvement initiatives.
  • Monitor driver activity and identify opportunities to improve driver satisfaction.
2. Improve Driver Availability and Efficiency
  • Implement data-driven strategies to increase driver availability during peak demand periods.
  • Analyse driver performance metrics and operational trends.
  • Identify challenges affecting driver productivity and develop solutions.
  • Support initiatives that improve ride completion rates and customer experience.
3. Coordinate Daily Ride Operations
  • Monitor daily transportation operations to ensure smooth service delivery.
  • Track ride performance and resolve operational challenges.
  • Work with internal teams to address driver and rider issues.
  • Ensure service quality standards are maintained.
4. Analyse Operational Data
  • Review trip data, driver performance reports, and operational statistics.
  • Identify trends and recommend improvements.
  • Use data insights to support business decisions.
  • Prepare operational reports for management.
5. Develop Partnerships
  • Identify and build partnerships that support business growth.
  • Maintain relationships with drivers, business partners, and key stakeholders.
  • Negotiate and coordinate partnership initiatives.
  • Explore opportunities that improve value for riders and drivers.
6. Support Business Growth Projects
  • Collaborate with different departments including operations, marketing, and technology teams.
  • Support implementation of business improvement initiatives.
  • Participate in projects aimed at increasing efficiency and market growth.
  • Provide operational insights to support strategic decisions.

Required Qualifications

  • Bachelor’s degree in Business Administration, Operations Management, Logistics, Transport Management, or a related field.
  • Minimum 3 years of operational experience.
  • Experience in transportation, technology, mobility, logistics, or the sharing economy is an added advantage.
  • Strong understanding of business operations and customer-focused service delivery.
  • Experience managing partnerships or stakeholder relationships.

Required Skills and Competencies

Operations Management
Ability to coordinate daily business activities, improve processes, and ensure efficient service delivery.
Data Analysis Skills
Ability to analyse operational data, identify trends, and make informed decisions based on insights.
Problem-Solving Skills
Ability to identify challenges quickly and develop practical solutions.
Stakeholder Management
Strong ability to build relationships with drivers, customers, partners, and internal teams.
Communication Skills
Excellent verbal and written communication skills with the ability to work with different stakeholders.
Microsoft Office Skills
Proficiency in:
  • Microsoft Excel
  • Microsoft PowerPoint
  • Data reporting and presentations

Preferred Experience

Candidates with experience in the following areas will have an advantage:
  • Ride-hailing platforms
  • Transport and logistics companies
  • Fleet operations
  • Technology startups
  • Customer operations
  • Business partnerships
  • Digital platforms

Salary Expectations

The salary for the Operations & Partnerships Associate position has not been publicly disclosed.
The compensation package may include:
  • Competitive salary
  • Performance-based incentives
  • Professional development opportunities
  • Career growth opportunities within the mobility technology sector

Career Growth Opportunities

Successful candidates may progress into roles such as:
  • Operations Manager
  • Partnerships Manager
  • Business Operations Manager
  • Regional Operations Lead
  • Country Operations Manager

Ideal Candidate Profile

Little Africa is looking for someone who:
  • Enjoys solving operational challenges.
  • Can work with data to improve business performance.
  • Builds strong relationships with stakeholders.
  • Understands technology-enabled businesses.
  • Can manage multiple priorities in a fast-moving environment.
  • Is passionate about improving transportation solutions.

How to Apply

Interested and qualified candidates should submit their applications through the official recruitment channel before:
Deadline: Friday, 7 August 2026
Important Notes:
  • Only shortlisted candidates will be contacted.
  • Canvassing will lead to automatic disqualification.

Interview Preparation – Possible Questions and Answers

1. Tell us about yourself and your operations experience.
Answer Guide:
Explain your background in operations management, logistics, transport, customer service, or technology platforms. Highlight achievements such as improving efficiency, managing teams, or solving operational problems.
2. How would you improve driver retention?
Answer Guide:
I would focus on understanding driver challenges, improving communication, providing support, analysing driver performance data, creating engagement initiatives, and ensuring drivers receive value from the platform.
3. How would you handle a decline in driver availability?
Answer Guide:
I would analyse operational data to identify causes, engage drivers to understand challenges, improve incentives or support programmes where necessary, and implement strategies to ensure sufficient driver supply.
4. What operational metrics would you monitor?
Answer Guide:
Important metrics include:
  • Number of active drivers
  • Ride completion rate
  • Driver retention rate
  • Customer satisfaction
  • Average response time
  • Trip volumes
  • Driver productivity
5. Describe how you manage partnerships.
Answer Guide:
Explain your approach of identifying partner needs, building trust, maintaining communication, negotiating mutually beneficial agreements, and measuring partnership outcomes.



About Company

Little

Little

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Send your application to:

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: Administration
  • Location: Uganda
  • Application: via Email

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