Operations and Partnerships Associate – Little App Uganda

Key Responsibilities

• Oversee daily ride operations to ensure smooth service delivery.
• Monitor operational performance and identify areas for improvement.
• Support efficient coordination between drivers, riders, and internal teams.
• Develop strategies to improve service quality, reliability, and customer satisfaction.
• Respond to operational challenges and implement timely solutions.

• Manage the complete driver journey from recruitment and onboarding to retention.
• Support driver acquisition initiatives to increase platform availability.
• Monitor driver performance and identify opportunities for improvement.
• Develop engagement strategies to improve driver satisfaction and loyalty.
• Maintain accurate driver records and operational reports.

• Analyze trip data, operational reports, and performance metrics.
• Use data insights to improve efficiency and decision-making.
• Track key operational indicators including:
  • Driver availability
  • Ride completion rates
  • Customer experience
  • Operational efficiency
• Prepare reports and recommendations for management.

• Identify and develop partnerships that support business growth.
• Build relationships with strategic partners, organizations, and stakeholders.
• Support partnership negotiations and implementation activities.
• Identify opportunities that improve value for drivers and riders.

• Collaborate with different teams to execute growth initiatives.
• Support operational projects and company expansion activities.
• Participate in process improvement initiatives.
• Contribute ideas that enhance platform performance and market competitiveness.

• Maintain positive relationships with drivers, customers, partners, and internal teams.
• Communicate operational updates effectively.
• Handle concerns and coordinate solutions with relevant departments.
• Represent the company professionally during stakeholder engagements.

Qualifications and Experience

• Bachelor’s Degree in Business Administration, Operations Management, Transport Management, Logistics, or related field.
• Minimum of 3 years’ experience in operations, business development, partnerships, logistics, technology, or transport-related roles.
• Experience in technology companies, ride-hailing platforms, logistics, or sharing economy businesses is an added advantage.
• Strong knowledge of operational processes and performance management.

Key Skills and Competencies

Career Growth Opportunities

• Operations Manager
• Partnerships Manager
• Business Development Manager
• Regional Operations Lead
• Country Operations Manager
• Head of Operations

How to Apply