Key Account Manager – Africa Global Logistics (AGL)

• Analyze and profile client accounts based on performance, value, and growth potential, and prepare periodic reports.
• Identify the critical needs of key clients and ensure they receive exceptional customer service.
• Develop and implement effective key account management strategies.
• Conduct regular customer satisfaction surveys and recommend service improvements.
• Develop competitive pricing structures for strategic customers.
• Resolve customer disputes and maintain strong client relationships to improve customer retention.
• Conduct regular account performance reviews.
• Analyze market trends and adapt business strategies accordingly.
• Visit existing and prospective clients to identify new business opportunities.
• Prepare and submit weekly sales reports to management.

• Work closely with Operations, Customer Service, and Finance teams to ensure seamless service delivery and profitability.
• Participate in internal planning meetings to align customer requirements with operational capabilities and trade lane capacities.
• Support CRM implementation by recording customer interactions and updating sales pipeline information regularly.

• Prepare weekly and monthly reports on sales pipeline performance, conversion rates, and customer activities.
• Ensure accurate CRM data entry and reporting to support effective business decisions.
• Monitor key performance indicators including TEU volumes, gross margins, and customer retention.

• Bachelor's Degree in Business Administration, Marketing, Sales, Logistics, Supply Chain Management, or a related field.
• Diploma in Sales and Marketing is an added advantage.
• Master's Degree in Marketing is an added advantage.
• CIMA qualification is an added advantage.
• Knowledge of the freight forwarding and logistics industry.

• Minimum 5 years of sales or key account management experience, preferably within the logistics, freight forwarding, shipping, transportation, or supply chain industry.

• Key Account Management
• Business Development
• Logistics and Freight Forwarding
• Customer Relationship Management (CRM)
• Sales Strategy Development
• Negotiation Skills
• Pricing Strategy
• Customer Retention
• Market Analysis
• Strategic Planning
• Business Reporting
• Communication and Presentation Skills
• Financial Awareness
• Microsoft Office Applications
• Time Management
• Problem Solving

• Entrepreneurial and commercially minded
• Results-driven with strong accountability
• Strategic and analytical thinking
• Customer-focused with a partnership mindset
• Resilient, adaptable, and self-motivated
• Collaborative and team-oriented

• Self-driven
• Resilient
• Results-oriented
• High integrity
• Excellent interpersonal skills
• Team player
• Professional and presentable
• Proactive

• Build your career with a globally recognized logistics and freight forwarding company.
• Work in a dynamic and collaborative environment.
• Access opportunities for career growth and professional development.
• Gain exposure to international logistics and supply chain operations.
• Enjoy a competitive remuneration package and performance-driven culture.