IT Specialist – Twyford International Uganda | Job Description

Job Overview

Job Purpose

Key Responsibilities

• Provide first-line and second-line technical support to employees.
• Diagnose and resolve:
  • Hardware issues
  • Software problems
  • Network challenges
  • System-related incidents
• Install, configure, and maintain:
  • Desktop computers
  • Laptops
  • Printers
  • Other IT equipment
• Create, manage, and maintain user accounts and access permissions according to company policies.
• Support password management and user access requests.
• Maintain accurate records of IT assets and equipment.
• Provide timely technical support to ensure minimum disruption to business operations.

2. Network and Infrastructure Support

• Support installation, configuration, and maintenance of:
  • Local Area Networks (LAN)
  • Internet connectivity
  • Network devices
• Monitor network performance and troubleshoot connectivity issues.
• Support maintenance of:
  • Servers
  • Switches
  • Routers
  • Wireless access points
  • Other network equipment
• Coordinate with internet service providers and technical vendors to resolve connectivity challenges.
• Assist in improving network reliability and availability.

3. Systems and Business Applications Support

• Provide technical support for:
  • ERP systems
  • Warehouse Management Systems (WMS)
  • Business applications
  • Other company technology platforms
• Assist users in effectively utilizing business systems and applications.
• Escalate complex system issues to relevant technical teams or service providers.
• Support:
  • System updates
  • Software testing
  • System implementation activities
• Ensure business applications operate effectively to support company operations.

4. IT Security and Data Protection

• Implement and monitor basic IT security controls.
• Support:
  • Antivirus protection
  • Endpoint security
  • System security measures
• Assist with:
  • User access control
  • Password management
  • Security compliance procedures
• Support regular data backup procedures.
• Monitor and report:
  • Suspected security breaches
  • Unauthorized access attempts
  • IT security risks
• Promote safe and secure use of company technology resources.

5. IT Asset and Equipment Management

• Maintain an updated IT asset register.
• Track and monitor IT equipment including:
  • Computers
  • Printers
  • Network devices
  • Other technology equipment
• Monitor condition, usage, and performance of IT assets.
• Coordinate:
  • Repairs
  • Maintenance
  • Replacement of IT equipment
• Ensure all IT equipment is:
  • Properly configured
  • Secured
  • Maintained

6. Warehouse and Operational IT Support

• Support IT systems used in warehouse operations, including:
  • Inventory systems
  • Stock management systems
  • Warehouse applications
• Provide technical support for:
  • Barcode scanners
  • Printers
  • Computers
  • Other warehouse technology equipment
• Ensure IT systems supporting:
  • Receiving
  • Issuing
  • Documentation
  • Stock control

• Provide timely technical support to minimize warehouse and operational disruptions.
• Work closely with warehouse teams to ensure smooth technology operations.

7. IT Reporting and Documentation

• Maintain accurate records of:
  • IT incidents
  • Repairs
  • Service requests
  • Technical resolutions
• Prepare IT performance and incident reports.
• Document:
  • IT procedures
  • Troubleshooting guides
  • Technical solutions
• Monitor IT-related risks and recommend improvements.
• Maintain proper IT documentation for operational efficiency.

Qualifications and Experience

• Diploma or Bachelor’s Degree in:
  • Information Technology
  • Computer Science
  • Information Systems
  • Software Engineering
  • Related IT field

Professional Experience

• Minimum 2–4 years of experience in:
  • IT Support
  • Systems Administration
  • Network Support
  • Technical Support
  • Related IT roles

• ERP systems support
• Warehouse Management Systems (WMS)
• Network infrastructure management
• Manufacturing IT environments
• Industrial technology operations

Technical Skills Required

• Computer hardware troubleshooting
• Software installation and support
• Windows operating systems
• Networking concepts
• Internet connectivity troubleshooting
• Cybersecurity principles
• IT asset management
• ERP systems
• Warehouse technology solutions

• Computers
• Printers
• Network devices
• Business applications
• Warehouse IT equipment

Key Competencies and Skills

• Strong troubleshooting and problem-solving skills
• Good knowledge of hardware, software, and networking
• Excellent technical support skills
• Strong customer service orientation
• Good communication and interpersonal skills
• Ability to work independently
• Ability to work under pressure
• Strong attention to detail
• Good documentation skills
• Integrity and confidentiality
• Ability to manage multiple technical issues

Career Growth Opportunities

• IT Support Management
• Systems Administration
• Network Administration
• IT Infrastructure Management
• Cybersecurity Support
• ERP Systems Administration
• Technical Support Engineering
• Manufacturing IT Operations

How to Apply