IT Manager Job at OYA Microcredit – Kampala, Uganda

Job Title: IT Manager

Job Summary

Key Responsibilities

• Design, implement, and maintain reliable IT infrastructure solutions.
• Manage computer networks, communication systems, and technology platforms.
• Monitor system performance and ensure optimal availability of IT services.
• Troubleshoot hardware, software, and network-related issues.
• Develop strategies to improve IT efficiency, reliability, and security.

• Configure and maintain network equipment including routers, switches, and wireless systems.
• Manage both manageable and unmanaged network devices including Cisco, UniFi, and Vigor systems.
• Design and support telephone communication systems including IP-based phone systems.
• Configure and maintain IP PBX solutions such as Grandstream, Yeastar, and Avaya.
• Manage Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) solutions.
• Monitor communication system performance and resolve technical challenges.

• Manage database systems and ensure data availability and security.
• Perform server administration and system maintenance activities.
• Monitor server performance and implement improvements where necessary.
• Conduct regular system backups and recovery procedures.
• Ensure effective management of organizational data.

• Conduct regular security checks on networks and information systems.
• Implement measures to protect company data and technology resources.
• Perform system audits and identify potential security risks.
• Recommend cybersecurity improvements and best practices.
• Ensure compliance with company information security policies.

• Maintain computer hardware, software applications, and IT equipment.
• Evaluate technology solutions and recommend suitable hardware and software.
• Assess vendors and support procurement decisions for IT resources.
• Test and deploy new technologies to improve business operations.
• Manage software updates, licenses, and system improvements.

• Analyze business technology requirements and provide appropriate IT solutions.
• Work with departments to identify technology needs and improvements.
• Support digital platforms and online systems, including social media platforms.
• Recommend innovative solutions to improve productivity and service delivery.
• Ensure technology supports organizational growth objectives.

• Monitor and manage the IT department budget.
• Prepare reports on IT spending, resource allocation, and infrastructure performance.
• Identify cost-saving opportunities through effective technology management.
• Support planning for future IT investments.

• Identify training needs and support professional development of IT team members.
• Promote continuous improvement and technology best practices.
• Ensure compliance with company policies and procedures.
• Maintain professional standards, confidentiality, and ethical conduct.

Qualifications and Requirements

• Bachelor’s Degree or Postgraduate qualification in Information Technology, Computer Science, Information Systems, Networking, or a related field.

• Minimum of 3 years’ experience working as an IT Manager, IT Administrator, Systems Analyst, or similar role.
• Demonstrated experience managing:
  • Network infrastructure
  • Servers and databases
  • IP communication systems
  • Hardware and software support
  • IT security systems

Technical Skills and Competencies

• Network design, implementation, and troubleshooting.
• Cisco, UniFi, and Vigor networking equipment.
• IP PBX systems including Grandstream, Yeastar, or Avaya.
• VoIP and SIP technologies.
• Server administration and database management.
• Hardware and software maintenance.
• Network security and system auditing.
• Digital platform management.
• IT budgeting and vendor management.

Personal Attributes

• Strong analytical and problem-solving skills.
• Ability to work independently with minimal supervision.
• Strong organizational and time management abilities.
• Proactive attitude and willingness to take initiative.
• High level of integrity, honesty, and professionalism.
• Passion for technology and organizational excellence.
• Ability to work in a fast-paced business environment.

Career Opportunities

• IT infrastructure management
• Network administration
• Cybersecurity management
• Digital transformation
• Financial technology systems
• Technology leadership

• Senior IT Manager
• Head of Information Technology
• IT Director
• Chief Technology Officer (CTO)

How to Apply

Interview Preparation Tips for IT Manager Applicants

• Designing and managing enterprise networks.
• Configuring routers, switches, and communication systems.
• Managing IP PBX and VoIP solutions.
• Database and server administration experience.
• Cybersecurity practices and system audits.
• IT budgeting and vendor management.
• Examples of improving IT systems and reducing operational challenges.