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Sanlam

IT Applications Support Officer

Sanlam

Uganda Full time IT & Software
Posted: Jul 31, 2026 4 days ago Deadline: Aug 04, 2026 37 views

Job Description

 

IT Applications Support Officer Job Opportunity at SanlamAllianz Uganda

Job Title: IT Applications Support Officer
Organisation: SanlamAllianz Uganda
Employment Type: Full-Time
Industry: Insurance, Information Technology, Customer Support
Category: Computer & IT, Software Support, Systems Administration, Technical Support
Duty Station: Uganda
Application Deadline: Tuesday, 4th August 2026

About SanlamAllianz Uganda

SanlamAllianz Uganda is a leading insurance organization focused on delivering innovative financial protection and insurance solutions to individuals and businesses. The company combines strong regional expertise with customer-focused services to provide reliable insurance products and digital solutions.
SanlamAllianz Uganda offers employees opportunities to develop professional skills while working in a collaborative environment that promotes innovation, service excellence, and career growth.
The company is seeking a motivated and customer-focused IT Applications Support Officer to provide technical assistance, troubleshoot application issues, support users, and ensure smooth operation of IT systems across the organization.

Job Summary

The IT Applications Support Officer will be responsible for supporting business applications, assisting users with technical challenges, coordinating resolution of IT issues, and ensuring effective delivery of technology services.
The successful candidate will provide hands-on technical support, troubleshoot application and network-related issues, maintain service quality, and collaborate with internal teams to ensure business operations run smoothly.
This role is suitable for an IT Support Specialist, Application Support Analyst, Systems Support Officer, Technical Support Engineer, or Junior Systems Administrator with strong problem-solving abilities and customer service skills.

Key Responsibilities

Application Support and Troubleshooting
  • Provide first-line and second-line support for business applications.
  • Diagnose and resolve application-related issues reported by users.
  • Monitor application performance and escalate complex technical challenges.
  • Support installation, configuration, and maintenance of software applications.
  • Ensure applications operate effectively and meet business requirements.
User Support and Service Delivery
  • Respond to user support requests and provide timely solutions.
  • Assist employees with technical problems affecting productivity.
  • Provide guidance and informal training to users on applications and systems.
  • Maintain professional communication with staff and stakeholders.
  • Ensure excellent customer experience during IT support interactions.
Systems and Network Support
  • Support basic network administration activities.
  • Assist with troubleshooting connectivity and access issues.
  • Support user accounts, permissions, and system access requests.
  • Work with IT teams to maintain reliable technology services.
  • Assist with system monitoring and routine maintenance activities.
Incident Management and Reporting
  • Record and track support requests through approved processes.
  • Maintain accurate documentation of IT issues and solutions.
  • Escalate unresolved incidents according to service procedures.
  • Provide feedback to improve IT services and processes.
  • Participate in system reviews and continuous improvement initiatives.

Required Qualifications

Applicants should have:
  • Bachelor’s Degree in:
    • Information Technology
    • Software Engineering
    • Computer Engineering
    • Computer Science
    • Or any related field.

Experience Requirements

Candidates should have:
  • 0–2 years’ experience in:
    • Application Support
    • IT Support
    • Network Systems Administration
    • Software Support
    • Systems Administration
Fresh graduates with strong technical skills and practical exposure are encouraged to apply.

Required Skills and Competencies

Successful candidates should demonstrate:
  • IT application troubleshooting skills
  • Basic network administration knowledge
  • Software installation and configuration skills
  • Technical problem-solving abilities
  • Customer support skills
  • Strong communication skills
  • Attention to detail
  • Ability to manage multiple priorities
  • Incident management skills
  • Teamwork and collaboration
  • Analytical thinking
  • Time management skills
  • Ability to work independently
  • Professional attitude and integrity

Technical Skills Required

Candidates should have knowledge of:
  • Microsoft Windows operating systems
  • Application installation and troubleshooting
  • Computer hardware support
  • Network troubleshooting
  • User account management
  • Microsoft Office applications
  • IT service support processes
  • Basic database and system concepts

Why Join SanlamAllianz Uganda?

Career Growth Opportunities
Gain practical experience in:
  • Enterprise IT support
  • Insurance technology systems
  • Application management
  • Business systems administration
  • Digital service delivery
Professional Development
Work alongside experienced technology professionals and develop skills in modern IT operations.
Customer-Focused Environment
Contribute to improving employee productivity through reliable and efficient technology solutions.
Hands-On Experience
Build expertise in supporting business applications and enterprise systems.

What Your CV Should Highlight

Applicants should include:
  • Professional summary focused on IT support and application systems.
  • Bachelor’s degree in IT, Software Engineering, Computer Science, or related field.
  • Experience with application support or technical troubleshooting.
  • Network administration knowledge.
  • Software installation and configuration experience.
  • Hardware and user support experience.
  • Microsoft Office proficiency.
  • Problem-solving achievements.
  • Customer service experience.
  • IT projects, internships, or practical technology experience.
  • Relevant certifications such as CompTIA A+, Network+, CCNA, Microsoft certifications, or similar (if available).

Interview Preparation Tips

Candidates should prepare to discuss:
  • Experience troubleshooting software applications.
  • Steps followed when resolving IT incidents.
  • Basic networking concepts such as IP addressing, DNS, and connectivity troubleshooting.
  • Handling difficult users and support requests.
  • Application installation and configuration processes.
  • IT security best practices.
  • Prioritizing multiple technical issues.
  • Working within an IT support team.
  • Documentation of technical problems and solutions.

How to Apply

Interested candidates should submit their applications in one PDF document through email.
Application Deadline: Tuesday, 4th August 2026

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About Company

Sanlam

Sanlam

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Send your application to:

hr@ug.sanlamallianz.com

Include CV and cover letter

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Job Overview

  • Job Type: Full time
  • Experience Level: Intermediate
  • Education Level: Bachelors
  • Vacancies: 1
  • Category: IT & Software
  • Location: Uganda
  • Application: via Email

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