Core Banking Support Officer – KCB Bank Uganda

Job Title: Core Banking Support Officer

Job Summary

Key Responsibilities

• Perform daily Close of Business (COB) processes accurately and within required timelines.
• Ensure integrity and availability of business reports generated after COB processes.
• Support availability of core banking applications and web servers on a 24/7 basis.
• Monitor core banking systems and ensure timely resolution of operational issues.
• Execute post-COB report extraction and distribution to designated systems.
• Ensure smooth transmission of transaction files through approved file transfer tools.
• Maintain operational logs and documentation for all activities performed.

• Monitor core banking system performance, including:
  • System availability
  • Database performance
  • I/O waits
  • System and database locks
  • User licence usage
  • System response times
• Perform proactive system monitoring to identify potential issues before service disruption occurs.
• Support performance tuning and capacity monitoring activities.
• Monitor core banking applications and web servers and prepare performance reports.
• Escalate technical issues to relevant support teams and vendors.

• Manage core banking incidents assigned through ITSM and ECRM platforms.
• Investigate, analyse, and resolve technical issues affecting banking operations.
• Follow up with users and technical teams to ensure incidents are resolved within agreed timelines.
• Perform root cause analysis for recurring system issues.
• Document troubleshooting processes, solutions, and preventive measures.
• Maintain accurate records of incidents, resolutions, and system changes.

• Support daily operational activities within the core banking environment.
• Assist with running batch jobs, data extraction, and COB processes in testing environments.
• Support Core Banking Development and Quality Assurance teams with technical requests.
• Document all customisations and modifications made to core banking systems.
• Maintain technical documentation for system continuity and knowledge management.

• Work with product vendors to resolve system bugs and technical issues.
• Coordinate with business support teams regarding system challenges and enhancements.
• Follow up with vendors to ensure timely resolution of reported issues.
• Support system improvements and enhancement requests.

• Respond to user-reported incidents, service requests, and technical enquiries.
• Provide technical guidance to business users.
• Gather system enhancement requirements from users.
• Work with IT teams to translate business needs into technical requirements.
• Ensure excellent service delivery to internal customers.

Daily Responsibilities

• Execute Close of Business (COB) processes.
• Monitor core banking applications and web servers.
• Validate successful completion of reports and system processes.
• Monitor system performance and availability.
• Handle assigned IT incidents and service requests.
• Support data extraction and reporting requirements.
• Maintain operational documentation and system logs.
• Provide technical support to users and IT teams.

Required Skills and Competencies

• Core Banking System Administration.
• Banking application support.
• IT Service Management (ITSM).
• Incident management and troubleshooting.
• Database monitoring and performance analysis.
• System monitoring and reporting.
• Batch processing and job scheduling.
• File transfer systems.
• Root Cause Analysis (RCA).
• Technical documentation.

• Strong analytical and problem-solving abilities.
• Excellent troubleshooting skills.
• Ability to work under pressure.
• Strong attention to detail.
• Good communication skills.
• Ability to work during extended hours, weekends, and public holidays when required.
• Strong teamwork and collaboration skills.

Educational Qualifications

• Bachelor’s Degree in:
  • Information Technology
  • Computer Science
  • Software Engineering
  • Computer Engineering
  • Information Systems
  • Related technical fields

Experience Requirements

• Core banking system support.
• Banking applications and financial technology environments.
• System monitoring and troubleshooting.
• IT operations and production support.
• Incident management.
• Database and application support.

What to Include in Your CV

• Core banking support experience.
• Banking IT operations experience.
• COB processing experience.
• System monitoring and troubleshooting skills.
• ITSM tools experience.
• Database support experience.
• Incident resolution achievements.
• Vendor coordination experience.
• Technical certifications.
• Experience working in 24/7 operational environments.

CV Keywords for Core Banking Support Jobs

CV Writing Tips

• Highlight technical achievements rather than only listing responsibilities.
• Mention systems, tools, and banking platforms you have supported.
• Include examples of resolving incidents and improving system availability.
• Demonstrate experience working in high-pressure banking environments.
• Mention experience supporting critical systems with minimal downtime.

Cover Letter Tips

• Explain your experience supporting banking technology systems.
• Highlight your knowledge of core banking operations.
• Demonstrate your ability to troubleshoot and resolve technical issues.
• Mention experience working with IT teams, vendors, and business users.
• Show your commitment to maintaining reliable banking services.

Interview Preparation Questions

Business Systems Operations Administrator – KCB Bank Uganda

Key Responsibilities

• Perform daily Close of Business (COB) processes accurately and within required timelines to ensure integrity of business reports.
• Ensure availability and uptime of Core Banking Systems and web servers on a 24/7 basis.
• Monitor banking applications and infrastructure to identify performance issues and prevent service disruptions.
• Ensure timely extraction, validation, and distribution of POST COB reports to designated systems.
• Manage smooth transmission of transaction files through secure file transfer tools to various destinations.

• Monitor Core Banking system performance including:
  • Input/output (I/O) performance.
  • Database locks and system bottlenecks.
  • User license usage (T24 Tokens).
  • Application speed and availability.
• Conduct proactive system capacity monitoring and performance tuning.
• Support availability monitoring and reporting for Core Banking applications and web servers.
• Identify potential system risks and escalate issues appropriately.

• Manage Core Banking incidents assigned through ITSM and ECRM systems.
• Investigate, analyse, and resolve technical issues affecting banking operations.
• Follow up with relevant teams and users to ensure timely issue resolution and closure.
• Provide technical support for user-reported incidents, service requests, and operational enquiries.
• Maintain accurate documentation of incidents, solutions, and troubleshooting procedures.

• Conduct root cause analysis for Core Banking system failures and recurring incidents.
• Troubleshoot application issues, system errors, and code-related bugs.
• Document system issues, corrective actions, and recommended improvements.
• Maintain logs and knowledge records for future reference.
• Document all Core Banking customisations and modifications to support business continuity.

• Support Core Banking development and Quality Assurance teams with operational activities including:
  • Running batch jobs.
  • Data extraction.
  • Testing activities.
  • COB execution in test environments.
• Gather system enhancement requirements from business users.
• Work with IT teams to translate business requirements into technical specifications.
• Coordinate with technology vendors on product bugs, enhancements, and system improvements.
• Follow up with vendors to ensure timely resolution of technical issues.

Daily Responsibilities

• Execute daily COB activities and ensure successful completion.
• Monitor Core Banking applications, databases, and web servers.
• Generate and distribute operational reports.
• Attend to IT incidents, requests, and user enquiries.
• Perform system health checks and performance monitoring.
• Escalate unresolved technical issues according to agreed procedures.
• Maintain operational documentation and system records.
• Provide support to ensure uninterrupted banking services.

Required Skills and Competencies

• Strong knowledge of Core Banking Systems and banking technology operations.
• Experience in system monitoring, incident management, and troubleshooting.
• Good understanding of databases, application servers, and IT infrastructure.
• Knowledge of IT Service Management (ITSM) processes.
• Strong analytical and problem-solving abilities.
• Ability to perform root cause analysis and implement solutions.
• Excellent documentation and reporting skills.
• Ability to work under pressure and handle critical banking operations.
• Strong teamwork and communication skills.
• Willingness to work during late hours, weekends, and public holidays when required.

Qualifications & Experience

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, Information Systems, or related field.
• Experience in banking technology operations, Core Banking support, or enterprise systems administration.
• Knowledge of Core Banking platforms such as Temenos T24/Transact is an added advantage.
• Experience with system monitoring, databases, application support, and IT operations.
• Understanding of financial services technology environments is preferred.

Career Opportunities

• Banking technology operations.
• Enterprise application support.
• Core Banking administration.
• IT service management.
• Digital banking platforms.
• Financial technology systems.

• Core Banking Specialist.
• Systems Administrator.
• Application Support Manager.
• IT Operations Manager.
• Banking Technology Analyst.
• Digital Banking Systems Specialist.

Application Information

Career Growth Opportunities

• Senior Core Banking Analyst
• Banking Systems Administrator
• IT Operations Manager
• Application Support Manager
• Infrastructure Manager
• Digital Banking Technology Specialist
• IT Service Delivery Manager

Related Jobs

• IT Support Officer Jobs
• Systems Administrator Jobs
• Application Support Analyst Jobs
• Banking Technology Jobs
• IT Operations Jobs
• Database Administrator Jobs
• FinTech Support Jobs
• Cybersecurity Analyst Jobs